Announcements
Western Pennsylvania Outage
Outage regarding Fiber cuts in Western Pennsylvania has been resolved. If you are still experiencing issues, please power cycle your device to force a network reset. Thank you.
Wireless Outage (Detroit Area)
Update: The issue impacting service for customers in Detroit area has been resolved. Thank you for your patience.
Find What You Need Faster in Our Knowledge Hub!
Looking for quick answers? We've got you covered💡 Our Knowledge Hub is your go to spot for helpful articles on some of the most popular topics in the community. Whether you're trying to: Check the service outage map and report an outage View or pay your bill Porting your number to Verizon Verizon Mobile and Home discounts…
The Community Fun Zone!
We're thrilled to announce the launch of a brand new space dedicated entirely to interactive fun and activities: The Community Fun Zone! This zone is designed to be your go-to hub for engaging, light-hearted, and collaborative activities within our community. Whether you're looking to unwind, challenge yourself, or just…
Verizon Fios TV Content Updates regarding Cox Media Group - Agreement Reached
Good news! We've reached an agreement with Cox Media Group, and your local stations are being restored to your Fios TV lineup: WFXT (FOX, Charge!, Laff) in Boston, MA, and Providence, RI WPXI (NBC, MeTV, Laff, Pittsburgh Cable News Channel) in Pittsburgh, PA We appreciate your patience and support, and look forward to…
The Community is Back🎉
Discussions are officially open! Jump in, explore and share your thoughts! We cant wait to see the conversations come alive again! We are still putting the finishing touches on private messaging, so for any account-specific questions, please DM support on our social platforms: Instagram: Instagram.com/Verizon Facebook:…
Introducing Frontier, a Verizon Company - A Message from Our CEO
Team, Today marks a defining moment for our company and a new beginning for all of us. We are officially welcoming Frontier to Verizon, and together, we embark on a bold step toward market leadership and building the most trusted brand. I know for many of you, especially our new colleagues from Frontier, today’s news…
Account Credit for Those Who Were Affected by Yesterday's Outage
Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves. To help provide some relief to those affected, we will give them a $20 account credit that can be easily redeemed by logging into the myVerizon app to accept. On average, this covers multiple days of service. Our…
Exciting Updates Are Coming to The Community!
We’re thrilled to share that the Community is getting an upgrade! Starting November 1st, the Community will enter Read-Only Mode as we begin scheduled maintenance and platform enhancements. During this transition period, here’s what you can expect: Full access to existing content: You’ll still be able to browse all your…
Reminder: Community Will Enter Read-Only Mode on November 1
Just a quick reminder – starting November 1st, the Community will enter Read-Only Mode as we prepare for exciting platform updates designed to make your experience even better! Here’s what you need to know: You’ll still be able to browse all existing discussions and content. Our team will continue sharing helpful Knowledge…
Community Update
Hi everyone! Just a quick update. The Community is still in read-only mode as we continue our ongoing updates. Don't forget that you can still get support by: Chatting with an Verizon agent by visiting our Contact Us page. Creating a support request in the My Verizon App. Instagram: Instagram.com/Verizon…
Happy New Year!
Happy New Year 🎊 On the behalf of the Verizon team, we'd like to thank you for being such an important part of the community. Wishing you a Happy New Year, and stay tuned for exciting updates and enhancements ahead!
Verizon Fios TV Content Updates regarding Cox Media Group
We’re reaching out with an update on our Fios TV negotiations with Cox Media Group. Our agreement with Cox has expired and, as a result, we do not currently have the rights to broadcast their channels, including: WFXT (FOX, Charge!, Laff) in Boston, MA and Providence, RI WPXI (NBC, MeTV, Laff, Pittsburgh Cable News…
Reminder: Community Will Enter Read-Only Mode on November 1
Just a quick reminder – starting November 1st, the Community will enter Read-Only Mode as we prepare for exciting platform updates designed to make your experience even better! Here’s what you need to know: You’ll still be able to browse all existing discussions and content. Our team will continue sharing helpful Knowledge…
Verizon Fios TV Content Update regarding Nexstar
We’re happy to share that we’ve reached an agreement with Nexstar to continue showing its channels in your Fios TV lineup. We appreciate your patience and support, and are very happy to continue to serve you as a Fios TV customer. * WAVY (Norfolk): NBC, The Nest, getTV, Defy TV WDCW (D.C.): CW, Antenna TV WDVM (D.C.): DC…
Exciting Updates Are Coming to The Community!
We’re thrilled to share that the Community is getting an upgrade! Starting November 1st, the Community will enter Read-Only Mode as we begin scheduled maintenance and platform enhancements. During this transition period, here’s what you can expect: Full access to existing content: You’ll still be able to browse all your…
Submit a Privacy Request
Members of Verizon Community can access and correct their Community content and personal information. Members can also delete personal information by closing their account. Access: You have the ability to request access to community content and personal information that Verizon Community has collected about you. To submit…
YouTube TV and Fox Network
YTTV and Fox contract expiration approaches. As you may know,, YouTube TV (YTTV) and Fox Networks were in contract negotiations. We’re happy to share that YTTV reached a deal with Fox to keep their content on YouTube TV. This means that Fox channels, including the Fox Broadcast Network, Fox News, and Fox Sports, remain…
Introducing Your New Data Usage Dashboard!
We're excited to bring you a brand-new way to track and understand your wireless usage, all in one easy view! The new Usage dashboard gives you clear, visual insights into your data, calling, and texting activity so you can stay on top of your account like never before! What's New: Daily and Category Views: Quickly spot…
Verizon's BYOD Plus Promo
This quick guide breaks down everything you need to know about our latest BYOD promotion. From 6.3 to 6.30, customers who brought their own smartphone and added a line on myPlan (Unlimited Ultimate, Unlimited Plus or Unlimited Welcome Plans) got a line level discount based on their total number of smartphone lines. How the…
Get the New Galaxy S25 Edge with Verizon!
Introducing the new Samsung Galaxy S25 Edge that's now available for pre order and will be widely available tomorrow May 30th! The Samsung Galaxy S6 Edge redefines elegance with its ultra slim profile along with its sleek and contoured design. The perfect device for anyone trying to make a bold statement, both in style and…
Honoring Our Heros: Happy Military Appreciation Month!
This month, we want to recognize the brave men & women who have served, and continue to serve our country. Your courage and commitment are a testament to the strength of our nation. To all the veterans, active duty service members, and military families in our community– Thank you. We see you. We honor you and we are…
Introducing Our New Military Board!
We're excited to announce the launch of our Military Discussion Board, a dedicated space for our military community, including veterans, military families, and active duty service members! This is a space where everyone can connect , share experiences, ask questions and support each other. You'll find support for topics…
Fios TV Content Update: Changes to Select Disney Owned Channels
We're committed to providing you with access to your favorite programming at reasonable rates. From time to time, we make changes to our Fios TV packages based on negotiations with content providers. Unfortunately, we must inform you that Disney Jr., Disney XD, FX Movie Channel and National Geographic Wild will be removed…
Important Update on Disney + Bundle Perk and Upcoming Price Change
We are excited to announce the new Disney Perk called Disney+ (with ads),Hulu (with ads), & ESPN+ (with ads) for $10/mo. The existing Disney bundle is now grandfathered, new customers will only have access to the new Disney+ (with ads),Hulu (with ads), & ESPN+ (with ads) perk. Existing customers can still keep existing…
Trouble logging in? Reset your password or username easily!
If you can't remember your My Verizon sign-in details or your account has been locked, this info will help you reset your password or username so you can get back into your account. 1. Please go to the Verizon website (Verizon.com) and navigate to sign in on the top right of the page. 2. Click sign in > account overview>…
Introducing Our New Google One Perk
Learn, create and work smarter with the new Google One AI Premium perk. You can now enroll and subscribe to Google One to gain access to the best of Google AI and 2 TB of cloud storage. AI features include Gemini Advance and Gemini in Gmail and docs. Google One AI Premium is compatible with both Android and iOS devices as…
Galaxy Software Update Installation Issues
An issue has been identified with some Android devices during software updates occurring in the background which are not getting downloaded and it’s taking longer than usual to get the devices updated. Some customers may see an error screen when trying to download a software update manually. Verizon is aware of a…
New Year, New Savings!
New Year, New phone! Verizon is giving up to $800 to help new customers pay off their current smartphone with another carrier when switching to Verizon. Eligibility: * Port in your number from a non Verizon carrier. * Purchase a new smartphone with Verizon (2022 or newer) * Be on Unlimited Ultimate, Unlimited Plus or…
Introducing Our New Enhanced Search Functionality.
We're excited to share some great news! Finding exactly what you need just got easier. We are thrilled to introduce our new search features. With our upgraded search, you can now enjoy these features: 1. Federated Search Across Platforms: You can now access data and insights beyond the community, users can access…