Verizon Gift Card Refund

[saroop1988]

Hi Team,

I placed an order on Verizon website on 10/02 and on 10/05 I got an email from Verizon that order is cancelled as I didn't pick up the item. I have used my $200 Verizon gift card and paid remaining balance using my personal credit card. I have received my money to my credit card but the gift card money is not refunded. Before the order cancellation I checked with  Verizon live agent and they told me that gift card amount will be refunded back to gift card itself. It's been more than 3weeks but I haven't got them yet. I called Verizon customer care today and given all the details like order number, location ID, confirmation number but Verizon responded back saying that they are not able to find the order.

I told them that I can send the order confirmation email from Verizon but they denied it saying we cant trust that and initiate a refund which is a total joke. If Verizon doesn't trust their own emails how do they expect customer to trust Verizon.

[vzw_customer_support]

That is indeed odd that you have already received the refunded portion back to your credit card payment, but nothing back to the gift card payment, saroop1988. We're here to help, and apologize that you had a poor experience when reaching out about this previously. Please be on the lookout for a private note from us.

-Joseph

[Andreawright333]

I’m also having this problem I’m wondering when yall are going to give me the refund because I actually went up to the store to get the AirPods and they refused to give them to me because my grandmother wasn’t with me I explained to them she’s disabled and she lives far from the pick up location and that I could verify with picture id because she’s wasn’t with me and not able to walk and they declined with a attitude saying “that’s not their problem it’s store policy” this was the manager I guess he was having a bad day but he ended up canceling my order so I’m just wondering when the refund will be applied.

[sugathri]

I have the same problem

[vzw_customer_support]

We are always happy to help with anything we can. Sending a private note now.

-Anthony

[vzw_customer_support]

We had sent a Private Message to continue the discussion related to your gift card issue. This queryis specific to an individual, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

[Skyrus]

Same problem. I think it’s their $c@m. They’ll give it to you for purchasing a product and once you use it, they’ll cancel it and never refund the amount on your gift certificate.

[vzw_customer_support]

We appreciate you raising your gift card refund concerns so we can help investigate. Please be on the lookout for a Private Message so we can gather more details. 

-Melissa

[Gcm1992]

This same thing happened to me along with other unfortunate events

[vzw_customer_support]

If you are missing any funds on a gift card we definitely want to take a look at that with you. We are sending over a private message to get additional details. 

-Meg

[Mavericks9]

I had a similarly frustrating experience—I purchased a Verizon accessory that didn’t function properly, and although Verizon claimed the refund was processed and would arrive shortly, I’m still waiting. Every time I contact customer service, they confirm the refund is complete on their end, yet the funds remain unavailable. What’s worse is the complete lack of confirmation or communication about the refund status. It’s incredibly disappointing, and frankly, it makes me question how much trust I can place in Verizon for future purchases.

[teemac]

It is so frustrating.  I received a $200 egift card from Verizon for signing up.  Made two separate orders that was cancelled because I never received the email that the order was ready for pick up but got the email that the order was cancelled  and never received the refund.  It has been over a month.  I really needed the equipment that was ordered. 

[vzw_customer_support]

We definitely want you to get the device you want. Sending you a Private Note now so we cna work with you to get this resolved.

-Kaye