This is my story from a Verizon location in Eugene, Oregon (Coburg Rd location) and subsequently Verizon customer service.
DO NOT BUY A PHONE AT THIS LOCATION!!!
I originally reviewed this story positively, 2 years ago. I commended them on their customer service. Then came the end of 2024 and I needed a new phone. I originally went to Best Buy to buy a cheap unlocked phone. However this time the phone wouldn't connect to the network so I had to return it. I then thought it would be easier to just go to Verizon and get the cheapest phone they had. HUGE MISTAKE. I was greeted at the door by a young man. I asked him what the cheapest phone they had. He told me they had a promotion to get a FREE Google Pixel 9. I was ecstatic as you can't beat free! We went through the process and as I was walking out the door, the associate said to me, "if you get charged for the 1st month, don't worry about it. It will be corrected." I should've seen that as a giant red flag, but unfortunately I didn't. But I certainly would come to. It turns out the phone in the end is going to cost me $1,000. A phone I never wanted. I have always been notoriously cheap when it comes to getting a new phone. I never need the newest or best phone on the market. Again, I usually get the cheapest Motorola phone Best Buy has.
Two months after I noticed I was getting charged, I called Verizon directly. When I say directly I mean you're going to be on the phone with someone in India that will have a heavy accent that you can't understand. I wrote out emails to Verizon every month for quite some time. I sat on the phone for hours out of my day every month until I finally just gave up. I was able to get monthly reprieves after the phone calls. But the problem was never fixed. I wasn't willing to call every single month and sit on the phone repeatedly describing my problem. I was transferred to 6 different agents in a sitting. All needing the same information I had previously told the agent before them. All of this stemming from this Verizon store!
Consequently, I had to cancel my Jetpack service to my home to afford to pay for the phone I was never supposed to be charged for. I cancelled my auto pay as I could no longer trust Verizon.
I'm just another number to this company. Forgotten and mistreated all the way from this store, to their corporate entity. I'm not just some person that flip flops to different cell phone companies.
If someone was to look at my history with Verizon, they would figure out that I am (and this isn't exaggerating) maybe the longest Verizon customer in the companies history. I received my 1st phone in 1999. Verizon wasn't even an entity yet. Then they bought out the local cell phone provider in my area. Making me a Verizon customer. I have paid my bills on time for over 25 years now. I am the definition of a loyal customer.
This entire experience has changed that. The second I'm done paying for this phone I was never supposed to be charged for, I am switching companies. After being charged the unfounded $40 every month I get the smallest enjoyment knowing my time with Verizon is soon ending.
How shortsighted. I probably would've continued as a Verizon customer for another 25 years. Ripped off for a $1,000 phone while losing out on another 25 years of payments.
We've got your back! Sending you a private note now.
-Cryssie
My problem still persists. I am still being charged for this phone. Nothing has been fixed. It seems that nobody at Verizon can help me. This is so frustrating and disappointing.
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