Signed up for new line and device on May 9 2023 at Costco Verizon kiosk in Carmel valley, San Diego. Was promised a 250$costco card via email in 90 days. It is December now and have not received yet. Stopped by the kiosk many times in the last few months. Each time the agent (Shadow, Josh and many others) would take down my info, claim they will enter a ticket for me and say they will fix it in a week. Even last week Josh said he has to “just make a call” to fix it. But of course nothing happens, and no follow up till I stop by the kiosk again and the cycle repeats. Costco says they have nothing to do with it, Verizon customer rep says they have nothing to do with the promotion. As a customer, I am not given a phone number or ticket number to follow up and have to wait to go physically to Costco each time. I don’t even know who is providing this promotion! Think this is nothing but a swindle where customers are taken for a ride. Beware.
Hello. We want you to get the promotions you qualify for and would like to review your situation a little closer. I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
we are experiencing the same issue , we have moved about 5 lines from att to verizon . and still not received the gift cards . when we try reaching out verizon i am given a diff contact info everytime .
I am in the same boat. more than 4 months. don't know who to contact.
Hi!
I signed up in July 2023 and still have not received anything as of February 2024.
Please help!
We understand how important it is to receive your eligible offers. We hope you are continuing to enjoy your new services that you started with us in July 2023. The Costco offer typically takes up to 14 weeks to deliver. Since it has been well beyond that time, can you check your email address that is associated with your account, both the inbox and junk/spam folders to see if you have received an email from costco@digitalshopcard.costco.com? This is the email that the digital shop card would be emailed from.
-Andi
Yes, I'm dealing with the same problem. Escalation ticket after escalation ticket and no response. 6 months a counting! Switching back to ATT soon.
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