My account has been completely messed up for about 2 months.
For two months, I have been trying to get three lines shut off, my Wi-Fi, tablet along with the iPad. Each representative has moved things around and caused my account to go up along with charging me for unnecessary things without asking my permission.
So I got so frustrated and took a week off from calling Verizon since I've been calling for two months therefore, a week went by and I decided to call Verizon again on 4/24/2024.
I requested to speak to a manager. I finally got on the phone with the manager and The manager and the went over my account and saw how strange it was that I was being over charged for weird charges.
1.) she also saw that I was still being charged for these lines when they should've been shut off two months ago (Tablet, Apple Watch and extra WiFi. (These were supposed to be cut off 2 months prior) but all the reps kept messing it up. She even checked the phone call logs. (A total of 4 hrs).
After sometime past while being on the phone and going over all of the information along with all of the notes and reviewing all of the recorded, phone calls, She acknowledged that the previous representatives messed up my account so badly that it caused my account to go up and price when it was not supposed to, and they added unnecessary charges along with other promotions that I did not authorize.
And because of all the issues that I have been through and how many representatives messed up my account, she literally had to go back in and fix everything that all of the other represent did.
she ended up fixing my account
***Please pay attention to this****
She applied credits to my account making April completely paid for.
**Please pay attention to this****
And said I would owe the remaining device payment of $474 for June 1st.)
****Please pay attention to this***
Therefore there was a $117 balance left over for May 1st.
*** please pay attention to this ***
I already paid 117 balance for May 1st therefore, should I not owe anything whatsoever for the month of April or May.
I have been hung up on, transferred on the phone along with online Chat in the Verizon app. This is so unprofessional that Verizon just hangs up on customers are in chats with no resolution. And the representatives donโt even read what you send. Representatives are horrible at as well to!!!!
After I pay all of my devices, I will be switching because they donโt care if you are a six year long Customer they just treat you horribly. by ending, the conversation are hanging up on you. Or making all of your credits, fall off your account or completely screwing up your account or adding hidden fees along with charges to make your payment go way up, As far as to mess up your account.
Remia, thank you so much for this information and my apologies to hear of your experience. We would never want to see you leave us and want to do all that we can to provide you with answers and a resolution. We can review the billing regarding the $117 in question. I have sent you a Private Message.
-Natasha
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