8 Year Long Customer Reviews Verizon

[koski94]

I couldn't find a place to write a review but I saw others doing it on here. I have been a Verizon customer for 8 or so years and the last 4-5 years have been awful. Verizon has some of the worst in-store, on phone and online customer service I have ever experienced. The call quality is not superior anymore either.  I am unsure if its a location issue or Verizon issue but the instore agents lie about discounts, sales and prices as well as adding charges to your bill without your consent.  In the past I have requested lines to be removed as well and lines were never removed. Today I  was told I would receive a $25 loyalty discount, which is great! Once I got off the chat with the agent he changed it from $25 to $10. I then got back on the chat and have been told I don't qualify for a $25 discount, even though the agent offered this. I am 2.5 hours into this chat with customer service and they refuse to honor their discount THEY OFFERED.  At this point I guess they'd prefer losing a 8 year long customer rather than honoring their original offer. Supervisor Ryan and his team with the online chats have been awful. I have been tossed around to 7 different agents, agents just ending the chats with no resolution. Verizon is a joke.  They charge double the cost and for what??? ATT offered me the same plan for over 50% less. Verizon has opened my eyes and I'll be taking 8 years of loyalty else where. 

[vzw_customer_support]

Hello, koski94. Help is here as your many years of business mean the world to us. My apologies to hear of your experience as you deserve only the best in service with us as we would never want to see you leave us. We can definitely review your account for any applicable savings. Please let me know. 

-Natasha

[koski94]

Ryan has already done this and wont honor what the 1st agent offered. Verizon would rather lose a customer vs honor a discount their agent offered. That doesn't even begin to make right the TERRIBLE customer service I've received today and over the years. It's mind blowing Verizon treats long term customers this way. And its not just me, I am seeing soooo many similar reviews online from long term customers with similar experiences. 

[vzw_customer_support]

We definitely want the opportunity to turn these feelings around. We will be more than happy to help. We sent a Private Message to further assist. ~Geo

[lneininger]

These customer complaints are spot on. My bill keeps going up and up and up and they are just like oh I am sorry. They used to honor when you were a long time customer now you are punished. 

[DK411]

I have the exact issues. Bill keeps going up with no clear answers. Now I find out my 2 lines are on separate plans and they are taking one of the discounts away from one because it is not being offered now with "that" plan. Both of my numbers have always been on the "grandfathered" plan. Surprise!!!! Not anymore. Now, I get to pay additional $ to have paperless billing AND auto-pay.  Magical way to increase without getting approvals.

[vzw_customer_support]

DK411, we understand how important it is to manage your account and are sorry to read about the billing issues you're experiencing. We'd love to take a closer look at your account and get you the answers you need. To best assist, we'll be sending a Private Message. 

~Izzy

[GINA35]

I was told they were transferring the same exact plan to my new phone. NOT. When I called back, they said nothing they could do. Thats when I left for Tmobile.

[Camohunter1957]

 Call today and asked why my bill went up. I was told everybody’s bill is going up. Pay the bill or go to another Company. As a Disabled Senior Citizen on a fixed income this concerns me that Verizon only cares about Money and NOT a 7 yr customer. Think twice people before using Verizon Service or Products 

[vzw_customer_support]

We're sorry to read that you have not been given assistance with understanding the changes in your bill. I'd be happy to help. I'll be sending your a private message. ~Peter

[vzw_customer_support]

We're here to help with your concern. Let us know if you need assistance. ~Peter

[MyDyges]

They truly are spot on. I’ve only been a customer for 3 months and EVERY month I have to contact in reference to my bill, which they can never explain where the fees are from. They just promise to fix the issue (said to pacify) only to charge you additional fees the following month. Just can’t make this stuff up. 

[vzw_customer_support]

Hello, MyDyges. Help is here as there should never be any surprises on your billing. Please tell us more. When you checked the detailed billing via your online My Verizon account, what showed to be inaccurate? Please share details. 

-Natasha

[Newyork3]

Hi , yes I agree I actually just canceled my internet today , instead of paying 80 I will only be paying 45 with new company .

[GINA35]

Tmobile charges $45 for internet auto pay. All included. No separate taxes or modem fee. 

[GINA35]

Verizon sends private message and then further communication is private. I've tried that and I'm still not satisfied. Nothing but a waste of time after getting the run around from Customer service . 

[bernie85]

They NEVER EVER offer discounts for upgrading, Ive had my phone for 5-6 years now bc I can’t get a dang  decent discount unless I have the highest cost unlimited plan plus they make you trade in devices on top of that.
The Verizon up rewards was actually somewhat decent before they changed it this last time, and I’d imagine bc customers actually benefited from it to a degree. So they changed it again rather quickly claiming  it will b better than ever🙄

Once I get my daughter and husbands devices paid off I’m switching to another company. Can’t wait. 

[djmarshall62]

I just paid off our two phones from the last over-priced "upgrade" ... I'm planning my escape ...

[bernie85]

AND STILL…….To get a decent discount to upgrade you must have the top unlimited plan or switch to one AND trade in device. My flipping goodness, it’s not like Verizon isn’t wiping their tails with the money they rake in, but that’s not good enough, let’s rob customers some more like every other business in America. I mean we can barely afford food electricity water homes vehicles etc…..

[vzw_customer_support]

We want all of our customers to get a phone they'll love and we don't want you to feel like you're not eligible for some great deals. You can take a look in your My Verizon app or the My Verizon website under My Offers for great personalized deals. We're sure you'll find something you'll love!

~Jesse

[Abc90]

I have the exact problem. It was the worst decision of my life to decide to start with Verizon to begin with. The service was terrible. I have issues with Wifi calling while being abroad and they just refused to fix it and “offered” me another service with extra cost. The problem was with the line and Verizon and they wanted me to pay extra for that. Now I couldn’t even use my line that paid almost 100 for it. We called them a few times and each time was like 3- 4 hours. Hope no one made the same mistake of choosing it like i did.