I have contacted customer support regarding the shipping of my new Apple Watch for my wife. It was supposed to be delivered today per the original order. Customer Support could not even give me an eta now of when to expect it. So disappointed.
Thank you for reaching out to us on this platform. We understand how crucial is to know the expected delivery date for your wife's device. To better assist, please tell us. Is this order an upgrade of an existing line or did you add a new line for the Apple Watch? Have you received an email with confirmation and tracking number?
~Maria
It was an upgrade to an existing line and the only email I have received is the order confirmation.
As expected crickets, the customer service is failing at an epic level. @vzw_customer_support
Thanks for sharing those details with me today, USMCDad1. I know I would want to know where my package was, and it sounds like we will need account access to assist with this. Please be on the lookout for a private message from us.
-Joseph
PM Sent (Holds Breath)
Iโm having the same issue, but with the ultra 2 black. Iโve gotten nowhere with them and Iโm sure all the details with shipping are the same on what you are seeing. They should have better updates to them since Apple is meticulous with their products and divvying out their products to third parties.
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