My iPhone 14 is no longer working and submitted a claim and was told I could have a same day replacement because I need it for work. I gave them a back up number to call. was waiting and then received and email it was cancelled. They stated the tech called the broken phone number and left. Now I am told that I have to wait till Monday. I am so tired of dealing with Asurion, I have received sub standard replacements and now they screw up and they say too bad. Why do you continue with them Verizon?
Verizon Wireless takes your feedback very seriously. We understand the importance of receiving your replacement as fast as possible. What we recommend you to do, is to contact Asurion at: 1-888-881-2622 to update a contact number. You can also chat with the on the link below. Please keep us posted.
~Maria
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