I have an issue that I need to get escalated to a GM or higher of Verizon customer service for tech-support ASAP. What is the best way to make that happen? I hate to resort to social media bashing/embarrassment efforts, and leaving as many bad reviews as I can on any review sites out there. But, I'm not above doing any of that because I'm so frustrated!
I purchased a new iPhone 16 Pro Max in December and I've had three ongoing issues which I have spent upwards of 20 hours on the phone with troubleshooting, running diagnostics, doing resets etc. with both Verizon and AppleCare tech-supports. I'm now dangerously close to the end of my warranty and was just informed by a supervisor , Deepak, that three reps , Jay, Raul, and Jade, I spoke with yesterday for 3 hrs and 52 mins unsuccessfully, all incorrectly filed replacement requests for reburbed phones, which they never should have, and that the investigation into this will take longer than I have before the warranty runs out. The only option the supervisor can provide me is to mailed a return shipping label sent to me and return my new phone, wait approximately 7 business days for the contract on my phone to be removed and then get a new one. However this would require me going without a phone during that time, and I am single, I'm living by myself so that is not a safe option.
I am livid, and would greatly appreciate any suggestions/ or better yet a quick resolution of this issue. Thank you!
