I trade in for a iPhone 13 and been using it more than 2 year now. After travel over sea for 1 month, I came back and found out my phone has not been working properly, I can't call, receive or message without internet connection. I tried to set up a new phone number line and found out my phone is being blacklisted please help.
We're sorry to read about the issue with the device and we're here to help. What troubleshooting have you done to try to fix the issue? ~Peter
I tried make a new number line but they said my phone is being reported as missing/stolen at verizon, I ask them if they can remove that but they say they can't. So I ask for apple customer support, they run a full diagnostic on my phone and don't found any such thing about my phone being report missing or stolen. I also tried reset the phone or reinstall the sim.
Thank you so much for the information, PTlenk. To clarify, where was the device purchased? You mentioned you tried to make a new line. To confirm is your Verizon account, prepaid or postpaid?
~Izzy
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