Blacklist on my new iPad

thedenfire
Enthusiast - Level 1

Hi, I buy new iPad in my local store, but I can't connected eSim. I found out that my iPad is blacklisted by Verizon. Could you help me?

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4 Replies
vzw_customer_support
Customer Service Rep

thedenfire, we know it's important to be able to use your device, and we're here to help. In what store did you purchase your new iPad? To clarify, was this a Verizon store?

~Izzy

thedenfire
Enthusiast - Level 1

No, it wasn't a verizon store and it wasn't in the USA.

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vzw_customer_support
Customer Service Rep

 

I'm sorry if  it was not purchased from us. We recommend returning it to the place of purchase. -Joe

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thedenfire
Enthusiast - Level 1

I am not a Verizon customer and do not live where your carrier provides services. Please check my IMEI for reliable information and what should I do. The device was bought honestly and with honestly earned money. I don't understand how this can be... 

(edited for privacy)


@vzw_customer_support wrote:

thedenfire, we know it's important to be able to use your device, and we're here to help. In what store did you purchase your new iPad? To clarify, was this a Verizon store?

~Izzy




 

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