I am beyond frustrated with Verizon. My calls keep failing and sometimes I cannot even make a call. I have had to cancel work meetings and discussions and I cannot even talk to friends or family regularly. I spent all day yesterday on with Verizon.
The first rep told me it was my Sim card. Now why would that affect my calls failing? They wanted me to switch from a physical Sim card to ESim. Didn't work, calls kept failing.
I contact again, the next rep tried doing the same process which I told them I tried already. I got disconnected midway, resulting in my phone on SOS status.
The 3rd attempt, the rep just stopped answering me while I was waiting for around an hour.
The 4th attempt, the rep was the most helpful but it was still the same Esim process which did not help my calls failing at all. Basically I was on with Verizon from like 2 pm to 9 pm on and off and nothing helped.
Is there anyone out there that can actually help me? Or just tell me what is going on with my phone.
Thank you,
Ryan
We value your time, and we want to provide you with the best possible assistance in order to get your calls working properly. Please tell us, is this impacting all calls? Does this happen while being connected to Wi-Fi? ~Geo
Yes I am always on Wifi and it happens. I was just on the phone with my coworker and it happened again while on wifi.
Hello, we're sorry to learn you're having issues with your service. Where are you currently located? When did these issues begin?
~Ivone
Hi, if your calls are dropping, sometimes it is the SIM or eSIM going bad, or your phone not having the latest updates. But if switching out the SIM/eSIM didn't work and your phone is fully updated, have you checked your signal strength in field test mode? The "bars" on the display are only an approximation, so field test is the most accurate way to assess. Use the instructions in the link below:
https://www.signalboosters.com/blog/how-to-use-field-test-mode-for-iphone-and-android/
It's been my experience you need to have at least -110 dBm for calls to work without dropping. -115 dBm is when things start getting iffy. If you're hovering around -120 dBm, it's "dead zone" land.
We're sorry for the issues you're encountering. When did these issues begin? Where are you currently located?
~Ivone
A couple months ago it would happen sometimes. Now it's happening every call. I am in Northern New Jersey
You wouldn't happen to have a Samsung S22, would you? Sadly, these phones have a problem with the hardware going out rather rapidly as I've seen many posts from others reporting they can't access the internet at all via cellular service no matter how good their cellular service is, and you mentioned you have to use Wi-Fi all the time.
Nope. Iphone 13. My father went to the local Verizon and there was a lot of people with the same issue. Apparently a cell tower is not registering or something? So everything is very mad because Verizon did not let anyone know.
Thank you for the insights. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
Ah! In this case, it is a network outage in your area and I'm sure Verizon is working on it. The problem you're having with being sent from one person to another when you call is because you're being routed to an overseas call center, which doesn't know what's going on with network outages. Frustrating to not have service, but if a bunch of people are having the same problem, I'm sure it'll be up and running soon. Hang in there, and use the Check Network Status widget on Verizon's website regularly to see when things come back up. You'll want to restart your phone after the outage is resolved to get your cellular service back.
Thanks I hope that's it. It's been happening for a while and getting worse.
Thanks for the input. I'll try that out when I can.
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