Can only hear calls on speaker

Ellenb2
Newbie

I haven’t even had this phone for 2 years so not eligible for upgrade unless I pay over $300 but all the sudden I can’t hear any calls unless on speakerphone . Any solutions?

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vzw_customer_support
Customer Service Rep

Hello! We are here to help and find the root cause of the issue. To better assist, please tell us a little more. What model is your device and is the software up to date? Did you recently download a new app?  Have you recently put a new screen protector or case?

 

~Maria

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