Can't activate esim on different carriers

brandon_36
Newbie

Hello, I have Iphone got it more than a Year ago, no outstanding balance or anything, have been loyal to Verizon for decades, wanted to activate esim on different carrier, but sim not supported contact carrier trying for several days without luck to get the info what's happened.
At last got here, hope here is someone could help me thanks

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1 Solution
Albrean_VZ
Community Manager
Community Manager

Update: Devices were purchased on a prepaid account.  After looking up the devices IMEI, it was determined that device was not eligible for a sim unlock.

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vzw_customer_support
Community Manager
Community Manager

Hello brandon_36. Thank you for being a loyal customer. We hate to hear that you are having issues with your device. We will send you a private message to assist further. 

-Toni

Albrean_VZ
Community Manager
Community Manager

Update: Devices were purchased on a prepaid account.  After looking up the devices IMEI, it was determined that device was not eligible for a sim unlock.

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