Got a new phone and new line two days ago. I was initially trying to port in my old number, but it wasn’t working so I opted to get a new number instead. Now everything works except I can not receive verification and 2FA texts. I’ve tried several different support people and nobody seems to understand what I’m talking about. I’ve restarted my phone a hundred times, toggled sms on and off, airplane mode, reset carrier settings, and even got a new eSIM. I’m sure it’s an issue on Verizon’s end but nobody seems to know what short code even means. Help 😭
Hey there, we hope that despite the trouble, you're loving your new phone and line! We want to make sure you're getting all of those short codes, and we're sending you a Private Note to get some more specifics.
-Cait
I am also having this issue. NOTHING WILL WORK. Please send me a message too if someone from Verizon sees this.
We want to make sure that everything is working for you! We are sending you a Private Note to get some more details.
-Cait
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