Costco kiosk gift card never received

lbrowne33
Newbie

We bought 2 new iPhone 14's in January 2024 at the Verizon kiosk in Costco in Phoenix, Arizona. We were told we would receive 2-$100 Costco gift cards. It is now August 2024 and we have not received. How do I follow up on these?

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3 Replies
vzw_customer_support
Customer Service Rep

We don't want you to lose out on a great deal. Do you have a submission ID? When did you submit your information for the gift cards?

~Freddy

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lbrowne33
Newbie

I did not receive a submission ID from the kiosk employee, he said everything would be submitted on my behalf. I do have my receipt for the two iPhones we purchased with  a line on it that says "Costco Shop Card $100. 

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vzw_customer_support
Customer Service Rep

Hello lbrowne33, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

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