Good evening,
Today I called the customer service line and was treated horribly. I made it clear what I was calling for and they had me on hold for over a hour about a simple change of date. I have never experienced this with Verizon and it has me in the position of now looking at other carriers to service my family.
I have been Verizon customer since 2004, and today similar to other reviews, I experienced the unprofessionalism from a manager at a local branch (Andrea, Montclair CA) and customer service representative which has also brought me to the decision to end by 20+ years as a customer. I was simply requesting for clarification on an agreement made by the associate when started a new line; which ended up to be not true and only a bait to get our business, which was the determining factor of starting a new line. Aside from being very disappointed, the manager was completely unfriendly, had a very cold and disingenuous greeting, sarcastic intonation, annoyed facial expressions, and refusing to listen to the customer's concern. I truly hope they find a way to better train their higher ranked associates as it trickles down to the associates and is costing them long time customers.
We're here to help with your concerns, it will be my pleasure to further assist you. I am sending you a private note to assist with your account.
-Cryssie
I have been with Verizon for over 10 years.
I recently separated my line into a new account. Customer service has been horrendous.
I am extremely unhappy with Verizon and tired of spending so many many hours visiting and calling Verizon to fix issues without any success.
I feel nauseous when I hear Verizon now.
This is not the feeling we want you to have when you think about Verizon. I want to help turn your experience around and address any unresolved issues. Please look out for a PM so I can help.
-Jazzy
Start a new topic or ask questions in the open forum.
