Delayed iPhone 16, 16 Pro and 16 Pro Max

I have been a long time customer of Verizon, with 3 lines currently. I am upgrading all 3 lines to the new iphone 16s, and ordered 3 different models (16, 16 Pro and 16 Pro Max). I pre-ordered the new iphones on 9/16. The order confirmation had 3 different estimated delivery dates: 9/20 for iphone 16, 9/27 for iphone 16 pro and 10/11 for iphone 16 pro max.

Verizon app currently says delivery date of 9/27 for all 3 iphones. But it’s already 9/28 now and when I call customer service, all they can tell me is that all iphone 16s are delayed and the current estimate is 10/11.

When I asked to speak to a supervisor, first they said someone will call me back in 2 hours. But no one called me back. I called customer service again and asked to speak to a supervisor, they transferred me to an auto-pay setup bot and then hung up on me.

I can walk into a Verizon store now and pick up a new iphone 16, but the online pre-order I placed in 9/16 won’t ship until 10/11? This makes no sense at all.

At a minimum, Verizon should be shipping the iphone 16 when it becomes available, even if 16 pro or 16 pro max may not be available. Customer service is no help either. I am so close to just cancelling everything and switching to a different carrier.

Accepted answers

Verizon_Support

Thank you for your loyalty all these years. Rest assured that we are working hard to deliver your device asap. Delivery is based of the model, storage space, and color availability. You'll receive your device as fast as possible, keep in mind that each order is processed in the order received. We appreciate your patience.

~Maria

All comments

When I originally pre-ordered my iPhone 16 Pro on September 13, I was told at the store that it will arrive on September 20th. When I check the order status just now in MyVerizon app (and the phone is to be picked up from the store) it informs me “Estimated to deliver on Sep 27” and that the phone has not even shipped yet. What has caused the delay? Thank you.

Verizon_Support

We can help clarify any questions you might have. Depending on inventory, the shipping date for a pre-order phone can change. Did you receive any email or confirmation for the original September 20th date?

~Freddy

Upon going back and double checking the email from the 13th, it does say September 27 as the deliver by date. I was going on only by what the store told me as to the delivery date being the 20th. I pre-ordered an iPhone 16 Pro - Black Titanium - 512 GB. Maybe the delay is from it being a 512….my bad. Thank you for your help.

Verizon_Support

We apologize for the confusion. Since there is increased demand for the iPhone 16, the delivery date can be a few days after it releases. I know the wait is the hardest part but we'll make sure it gets to you on the date we state on our email. Let us know if you have any other questions. ~Peter

Don’t plan on Verizon shipping and delivering before that September 27th date. Even if they have the phone in stock they will still make you wait.

So…the latest…Thursday, it showed my phone would be delivered the next day (Friday, the 20th) and low and behold, the next day, being Friday, Friday, I checked the shipping status and it was on the delivery truck. Don’t know why I was originally informed it would be delivered a week later - don’t care. Got my 16 Pro and I am camping on happy grounds.

Mine still says delivery on the 20th! No update, no nothing. Called support and nobody can tell us why we didn’t get our phones. Have been with Verizon for years and seriously so disappointed in their service after this.

I am with you wac021. I have been a faithful and easy going Verizon customer for years and my five upgrades are just sitting there because Verizon has given all new customers and store customers priority over online orders. I preordered my phones forever ago and they’re still just sitting there with no updates. I have called Verizon 6 times and no one will help me. They just keep saying to wait two more days. I wait the two more days and still nothing. I am actually sickened with the way Verizon has treated me.

Verizon has failed MISERABLY! You KNEW that you would have a huge "roll out" of the new iPhone! You had one job - get them to FedEx. You sent me an email telling me that my new iPhone has shipped. Yet you CAN'T even manage to get it from your distribution warehouse to the FedEx shipping center IN THE SAME CITY in a FIVE DAYS period!!! Per my tracking number, FedEx tells me that they DON'T physically have my phone! Verizon says that I have to wait and hopefully FedEx will have my iPhone in a few more days. SERIOUSLY?!? 🤷‍

My experience has been awful. Pre ordered and said 20th, never came or updated. Chatted and said a hold and was lifted and will be shipped asap. Chatted a few days later told fraud alert on credit card and they got it lifted and would arrive 27th latest...well no fraud alert and contacted again today and was told manufacture delay and it'll ship in 4-5 days. When I asked why I was lied to and told there was fraud and it had been lifted and was ready to ship now when there was no fraud alert and now I am being taught something completely different and an even farther out date they would not answer me and they would not send me to a supervisor and then shut down my chat multiple times. I am so disgusted that I was lied to and that they wouldn't pass me to a supervisor and they wouldn't answer me on why I was lied to. And I still have no phone and apparently it won't ship for 4 to 5 days and I doubt it will even ship then. It was one thing to have a late phone, but to be lied to and then treated rudely and then cut off the chat is just over the top.

Verizon_Support

Thank you for your loyalty all these years. Rest assured that we are working hard to deliver your device asap. Delivery is based of the model, storage space, and color availability. You'll receive your device as fast as possible, keep in mind that each order is processed in the order received. We appreciate your patience.

~Maria

Not a helpful feedback at all. It seems that Verizon is prioritizing in-store purchases over online orders, and also there is no reason for Verizon to try and ship all 3 iphones at the same time, when different models, colors and storage space are becoming available at different times, as you say. Can you confirm that if one of the three iphones I ordered becomes available, that it will be shipped out first individually?

Verizon_Support

We definitely want to help ensure that you have the right information for the delivery on your new devices. You mentioned that three phones were ordered. Were all of these phones included in one order or were they ordered separately? If they were ordered separately, then the phones will ship out as soon as we receive stock for each device. If all three were ordered together, your order will ship when all devices are available. If this is the case, your current order can always be canceled to give you the opportunity to purchase a phone in a store. If you prefer to go that route, I would recommend visiting the store first to ensure that the specific phone you are looking for is available for you to purchase before canceling your order. Does this information help answer your question?

-Lauren

Extremely disappointed at how Verizon is handling the iphone 16 preorders. All 3 new iphones were purchased in one order, and when I received 3 different delivery dates, I assumed each would be shipped separately as it became available. But after 2 weeks, now you are telling me all three will ship together unless I cancel and order each one separately? If that is the case, why did I receive 3 different delivery dates and no warning as to the fact that phones included in a single order will be held until all of them become available? Again, very disappointed at the fact that no one at Verizon is making any attempt to resolve this issue and are telling me to just shut up and wait or cancel the order. Not the customer service I expected at all.

I'm having a similar issue with the same useless replies. I ordered an iPhone 16 Pro and an iPhone 16 Pro Max at 8:38am eastern on September 13th. My account still says they will be delivered on 9/20! If I had known it would be this difficult for them to process simple phone orders, I never would have purchased online. It’s like they've never experienced the launch of a new iPhone before. How incompetent can one company be?

I don’t appreciate Verizon allowing me to place an order with a rep over the phone and wait until I place and PAY for the order before telling me it’s backordered until October 11th. The rep should have lead with that to begin with. Lately everything Verizon has been doing is ONLY to benefit Verizon. Customer service is useless because they can never give you a straight answer, phone reception is terrible ever since they started the first responders first thing during Covid, and now they can’t even fulfill simple orders , and yet they keep going up on prices. Just a few months ago they hiit with a $4 increase but with no better service. Verizon is clearly starting to forget that it’s the customers that make them who they are. A customer can only take so much before deciding to switch service. Only reason I’m still here is because of my plan, which offers Apple Music and Apple Arcade for free…. Which is no longer offered anymore on any of the new plans. But sooner or later … that won’t even matter anymore.

Verizon_Support

We are truly sorry to learn about the whole ordeal and would like to help asap. To better assist, tell us a little more. Have you received confirmation email? Is the order an upgrade of an existing line or for new a new account with Verizon?

~Maria

Yes, I received a confirmation email on 9/13 at 8:39am eastern. The order is an upgrade on an existing line. But why is that relevant? Am I to imply that Verizon prioritizes shipping product to new customers? So, existing customers are not as important?

Stillwaitingon16promax

Still why do you guys take preorders if you can fulfill them. I’m not sure if you guys understand how a preorder is supposed to work. But I’m sure you guys set aside phones for new accounts.

The same is happening to me. I’ve never been lied to this much by customer service. One really told me that he had to go to the shipping department to see what the issue was like he isn’t in a call center in India. I just want to cancel my order just to be done with the lies CS feeds me. After 12 years it might be time to cancel my order and move on to ANY other company.

Verizon_Support

Thank you for your loyalty for these past 12 years, we hope you give us the opportunity to serve you for many more. We regret to hear that there has been a delay in the delivery of your devices. We are working hard to deliver each order as quickly as possible and according to the order in which your order has been received. To better assist, please tell us a little more. Have you received a confirmation email with tracking number? How did you placer your order?

~Maria

I had the same thing happen, they told me I had to wait for my IPhone pro max to ship before my iPhone pro would ship, they would be shipped together because they were ordered together. After 2 weeks and both promised shipping dates passed, I finally figured out it was because my payment didn’t process. What actually happened is I used Apple Pay to pay the upgrade fee and taxes on my order. Because it was a preorder they were only authorizing the charge not actually charging so when they went to charge it got denied. Double check if you used Apple Pay to pay for your upgrade and see if that is the issue (why is that even an option to pay if it won’t work on preorders???). My emails were going to a completely different email address that I have been trying to get off my account for years. After several hours on the phone and 2 hours in store, I finally got it paid and lo and behold, the pro max shipped without the pro 🤦🏻‍. Seriously this company’s customer service and online buying procedures are insane. But double check that your payment processed.

I have a similar issues. I went to the store and pre-ordered three pro max on 9/13, and the representative said they will be ready for pick up on the launch day 9/20. I still haven’t got the phones as of today. I’m about to cancel my order and walk into the AT&T store to pick up the new phones and be done with this.

Verizon_Support

I'm sorry to hear you're still waiting for your order, I'm sure you're very excited to get these new phones. We would be very sad to lose you as a customer due to this expereince. Have you received any email communications in regard to your order as far as changes in expected arrival dates? Does the order still reflect in your online account?

-Melissa

People just lost everything in hurricane Helene and you’re over here being ungrateful because a phone that is in high demand is delayed at the beginning of its first release? Please, humble yourselF. They said they will get it to you asap!

Verizon can’t say it but I will, Shut up and wait or Cancel your order! You being rude to these people Will not make your phone show up faster. They just work for Verizon, they aren’t in control of manufacturing and back orders. Be blessed you didn’t just lose everything in the hurricane! You sound like a spoiled br@t who complains till you get your way or free stuff

The only email I have received is an order confirmation on the 19th of September. I ordered it VIA chat with sales online. I have called and called and gotten nowhere.

Verizon_Support

Thanks for that infomration. The reason why we are asking is in a situation where this was an order for new service, we would have to direct you to the appropriate team for assistance as we do not have access. We can help with an existing account though and will be reaching out via Private Message.

-Lauren

I talked to one of Verizon’s “high priority” reps yesterday, who encouraged me to cancel my original order placed at 8:38am on 9/13, with an estimated delivery of 9/20. They said if I canceled that order and re-ordered with “next day shipping” I would get my order within the next couple of days. I REPEATEDLY confirmed this, and trusted them, and canceled my original order. I have the screen shots to prove it.

Well, guess what? I was moved to the back of the line, and now my phone won't ship until after October 18th, which is 35 days AFTER my initial order.

I just canceled my second order, and will take my business to a company that values their customers.

Verizon_Support

We are not giving up.

~Gilbert

Verizon_Support

Please visit us via Private Message for further support on your order.

~Gilbert

Well, you did. You canceled my order.

Same thing happened to me. Just asked to change the shipping address and the canceled my order and were trying to replace the order. Pushed it from 9/20 to 10/04 and still no updates.

This is what I did. I'm afraid the same thing has happened to me. Just got off the phone and they said the charges would show up once the order ships but I don't know if that's true.

Unless you have something other than “these phones are on backorder…we are doing everything…blah blah” then don't waste my time. Ship the phones I ordered 3 weeks ago or go away.

If your expected delivery date is past, call back and tell them you think you may have a pending payment. They should be able to look it up and see. The charge won’t go through if you used Apple pay. They have to send you a secure link to complete the payment.

That’s absolutely nonsense

people are all over Reddit ordering their phone later than my order sames exact phone and getting it already.. please stop lying

SOLUTION: Canceled my order and ordered directly from Apple. I'm picking it up tomorrow! At least Apple knows what they are doing. Lesson learned! Never buying from Verizon again.

I don’t think that’s the case because I wanted to buy it in store for that reason, but they didn’t have the black iPhone 16 Pro Max 256GB in store so now I have to wait until October 18 for it to ship. Still kind of weird how they can’t keep up though.

Received all three iphones yesterday. Hope others on this thread receive theirs soon.

Sorry for being a spoiled brat. But I think this post may have helped in getting my iphones delivered yesterday. Also, I’m not looking for free stuff, just accurate delivery status information from Verizon as a customer.

Been waiting for over 3 weeks, it said it was supposed to ship but it hasn’t even shown it’s shipped

Hope so. Been waiting for 3 weeks when it was estimated a week or two ago.

I went to the store last night and was told that my charge would show up once the phone was shipped. Today is my delivery day/shipping day but there's been 0 updates.

I have also ordered a 16 pro max on semtember 13 with an estimated ship date of 10/4 and no updates on my account that it’s been shipped or anything.

I am having the same exact problem. On the very first opening day ( September 13,1024) of pre-order I ordered 2ea iPhones ( iPhone 16 pro max 256gb white, iPhone 16 pro max [phone number removed per the Verizon Terms of Service] TB BLACK). The 2 day delivery after order isn’t true even if it shows on the order statement . After the pre-order date of September 13, I received the white iPhone pro max 256 gb on September 18, 2024. The other iPhone ( pro max 1TB black) i still haven’t received to this date of October 05,2024. They also told me that I would receive the 1 Tb black iPhone pro max till October 11, 2024. And same customer service issues I’ve had. I’ve called multiple times and they are no help. I left multiple messages,no help. They (Verizon) should be held liable for this inconvenience to us all and compensate us very well. I’m also considering to leave and go back AT&T. Well will see

Also they gave the first delivery date know show, they gave me 2nd delivery date know show now my 3rd delivery date is October 11,let’s see. I like what someone else said.” Cancel order and pick up at apple”.

Verizon_Support

Hey there, troby, we know how important it is to know when to expect your order! You mentioned you were expecting your phone to be delivered on 10/4. Have you seen any shipping notifications yet? Does your My Verizon account show a delivery/shipping date of 10/4 as well?

-Lauren

I cannot cancel and go into the store because there are no iPhone 16 Pro Max at any Verizon store near me! It seems as if Verizon hasn’t received them yet, at least not in my region. My camera on my current iPhone is shot, and I need the new phone for an event ASAP. This is not acceptable. I was supposed to get my phone on 10/4. I opened a ticket with your support when I called today, but it looks like we will all have to wait

Same thing here. Still says October 4 ship date yet no update or tracking information and it is October 6 now and had 2 day shipping….

UPDATE… so I get an email letting me know that my new iPhone is ready to be shipped but I need to update my payment information. Which is weird to start off with… so I click the link and try to resubmit my payment. It spins and spins and them advises that my payment did nit go through… I think we'll maybe they don't accept this particular card lets try a different one… this card has a security on it and scends a code to complete my order… version website again does not accept my card. After 3 or more tries it then tells me I've reached my max attempt to update the payment info and I have to speak to a rep. I call and CS is closed for the day… its 7:30 eastern time. NOT COOL! So I wait till morning and call… rep sends me a link... I put in card info and nothing.. Rep sends link 2 more times… tries two diicernt cards… nothing... Transfers me to sales rep… sends link and now website says that max read attempts. Can't even opennorder to read it.. Rep says I have to place a WHOLE new order. She places the order and says that shipment will be expedited since I already technically already ordered the phone and that I would still get same promotion. She places the order and then says she has to transfer me back to CS in order to make payment, while transferring call disconnects... I wait 10 minutes and no call back. I call back… Rep says there is no new order and the old order is not allowing her access and that I have to place a new order… tell me I can I have same promo $830 off and no change to my plan. After going through everything… the rep then states that I could not get the promo and that I would only get $150 off if I don't change my plan. Now I'm boiling HOT…. I ask to speak to a supervisor and while transferring me… disconnect. I again wait and no call back. Wanna know what my dumb self did… I called back, I get sales on the line… I explain what has happened and rep says “oh don't worry, I can fix everything for you!” he says I will nig have to change plans, I will get my promo, and he will get my phone out yo me soon as possible. He says to fix it he will order my phone, I will accept the $150 and when I get the phone he will call me back and change everything to the promo and I just have to send the $150 back. I was so frustrated I hung up the phone. I decided to go into the version store instead as a last resort. I got the $830 promo but I had to change my plan but the rep gave me plan as close to mines with just a $10 upcost. And now I have to wait until then 25 of October. I ordered my phone September 17 and was told the 11th now I have to wait until the 25th… over a month… worst experience I have been through.

I preordered on September 13th with an expected delivery date of 10/4 from my iPhone 16 pro max. I cannot get any info about where my phone is at. Some coworkers have their 16 pro max from Verizon.

Verizon_Support

Hello, Json025. Help is here as we can check the account for an update on your order. I have sent you a Private Message for further support.

-Natasha

I am highly disappointed . I’ve been a customer for well over 4 yrs now . I had a bumpy start with the transfer of my service and ended up paying an extra collections bill behind this error . But I’m past that .. I wanted to cash in on my upgrade since the IPhone 16 was coming out and did just that .. I ended up having to come out of pocket for additional fees that I was told I wouldn’t have to pay .. Again no issue … My issue is when the Heck am I going to receive my phone .. On 9/20 I paid well over 400 dollars to get my upgrade and was told that by 10/2 my phone would ship out .. I called back just to check on 10/7 because again I was told 10/2 my order would ship and that prior that week I would have tracking information .

Nothing , I then had been told that I would have new tracking info by 10/9 and that my order would ship over night and I would receive it by 10/10….. Here we are at 10/11 and I have nothing but a now $20.00 credit per bill and a possible ship date of 11/2 .. Oh and not to add an increased bill for an item I have yet to receive ..

when am I getting my phone ??!!!

Well we are past

Verizon_Support

We're sorry to read that you have not gotten your device. We're here to help. We'll be sending a private message. ~Peter

Verizon_Support

We're here to help with your concern. Have you received any shipping or updates on the order? ~Peter

so aggravating waiting 3 weeks for a shipping date just for the phone not to ship out on that date , been with Verizon for over 7 years and never had this issue.

I was charged on 9/15. Supposed to ship 10/4. It’s now 10/11 and there’s no update even though you’ve had my money for a month.

My iPhone 16 Pro Max was ordered September 13. No delivery yet. In checking with Customer Support they cite a shortage of the phone for the delay and say it will be some time in November for delivery. WOW that’s a long delay. My trade in iPhone needs to be turned in by Nov 10 or the trade in value will be affected i.e. lower. Doesn’t seem like that a delay not cause by me should affect the promised trade in value of the older iPhone.

Verizon_Support

Happy Monday! Being on top of your order is crucial, especially if you are managing your trade-in. Verizon is here to help.

For more trade-in info, check out our FAQs: https://www.verizon.com/trade-in/faq/.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

Happy Monday! Before anything, thanks for your seven years of loyalty to the company. Verizon values your business. Our goal is to help you in the best way possible.

Were you able to get an order / shipping status?

~Gilbert

Verizon_Support

We're sorry to read that you have not gotten your device order. Have you gotten any email with order updates? ~Peter

I’ve been a customer Verizon for over 11 years. on September 17 I ordered the iPhone 16 Pro Max. It was supposed to be shipped on October 4. When I noticed the item had not shipped. I reached out to their customer service. Customer service told me to just wait longer or cancel the order and start all over. I asked how long do I need to wait, and they told me it should ship by October 14. Today is October 14 so I reached out to customer service once again to see what the problem was because nothing has shipped. They told me again to just cancel the order and start over. I told them that this phone I want is it a store that’s about an hour long drive from my house if I could just go pick it up that would be great After an hour on the phone, a customer service rep assured me that my old order had been canceled and I could go pick up the new one nearby. As I was driving, I checked the email confirmation, which told me that my new order was going to ship by November 1. so I called the Verizon store that I was driving towards to ask them what it happened. The manager at that store told me that the order was never put in, but they did have the phone there and they would get it to me. When I got to the store the manager then explained to me that I had driven an hour for nothing, as he could not give me the phone since one was being shipped to my house. Even though I had already explained this over the phone I drove there for nothing. I then called Verizon‘s customer service another time. After an hour on the phone and speaking with supervisor, Mario, I was told sorry that you’ve been misinformed this entire time but now you’re just gonna have to wait until November 1 and there’s not much of anything we can do. I explained to him Verizon‘s customer service has had countless opportunities to explain to me what the issues are and no one on Verizon’s and has explained one thing to me, but allowed me to waste hours on the phone with their customer service and hours driving to a store for nothing all to be offered a “sorry and we understand “. This is absurd behavior for a company as large as Verizon and I don’t recall ever experiencing such incompetence and lies in the past. if you’re searching for a phone service, I recommend looking somewhere that is not Verizon.

Order 2 iPhone 16 Pro Max 1T both had and still have eta ship date of 10/11/2024, no update as of yet? When will we have an Update?

i had my preorder for the 16 pro max in by 812 the morning preorders started. the next day i got an email saying my order was cancelled. after 4 hours on chat and multiple emails i had another order in. my shipping was kicked for 9/20 to 9/27. i got on the next day to check on it and the agent had put the wrong phone in. another 4 hours on chat and multiple agents before another order was put in pushing me to 10/11 now. on 10/11 the phone had still not shipped and i called and the first agent said 10/15, transferred to another agent now saying nov 1. transferred to another agent that had no information or answers so im transferred again. the last agent put in another order and put in for a jump the line that was approved and i was promised it would be here by wed, thursday tops and in checking it is still not shipped. i am on the verge of cancelling my service all together. ive been strung along and nothing is being done to fix the problems just keep adding to it. i had the order in within 12 mins of opening and verizon cancelled it but verizon can not fix the problem that was caused by verizon.

Verizon_Support

Staying on top of your orders is always important. Have you received any updates on your shipping date?

~Freddy

Verizon_Support

Hello, jewels1436. My apologies to hear of this experience but rest assured, help is here. Upgrading shoud always be a fun experience so let's work together to ensure we provide you with the most up-to-date info on when you will receive your new phone. I have sent you a Private Message for further support.

-Natasha

No we have not! No emails or push notifications?

Same problem ordered on 9/14 at a Verizon store and they can’t even give me an answer. When we ordered they said two weeks. It’s been a month and they won’t help. I’m not a happy customer.

Verizon_Support

@BobbyR90
wrote: No we have not! No emails or push notifications?

Sorry that there's not been an update, let's take a look at that together. I'm going to send a Private Message so we can do that, and see what's up.

-John

Ordered phone on the 15th of September and haven’t got an update on why it hasn’t shipped yet since delivery should’ve been 10/11. Has anyone that ordered the same day received theres yet?

I’m also having the same issue I ordered on 9/20 and was told shipping date was 10/11 but now it’s 10/16 with not email or update I need some assistance please I already paid for my upgraded on 9/20

I put my order in a month ago and it just says “order will up updated soon” I ordered the IPhone 16 pro max exactly 1 month ago I have not gotten any updates whatsoever from Verizon. Now I’m on here seeing a lot of people are having this issue? What’s going on does this need to be reported or something or are we going to get our phones? I’d hate to be the person to make a scene but what the l out my of pre ordering a paying ahead of time if I’m not getting what I paid for?

Verizon_Support

We're sorry to read that you haven't received an update on your order. What was the date that showed for the shipping when you placed the order?

~Freddy

Verizon_Support

We understand the importance of managing your orders. Our goal is to help you in the best way possible.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

I'm sorry to hear you had difficulty canceling an order, so you could reorder with an in store pick up. Let's see if we can get that order canceled, so you can reorder with in store pick up. We will send you a private message. -Joe

Verizon_Support

Hey there, Pam401, we definitely want to make sure you have an update on your order! When checking your orders in My Verizon, does it show that your delivery/ship date has passed?

-Lauren

It doesn’t give me any info at all other than I will be updated soon. I’m going by what I was told when I ordered the phones in store. And what I was told when I called after that date passed. It has now been over a month. I even revisited the store and they basically refused to help me. Only gave me a phone number, that gets no where because after being on hold for 30mins it just drops the call.

I ordered 3- iPhone 16’s. 1- 16 and 2- pro max on September 13th and I received the iPhone 16 and one pro max a week later. The third one said it has a ship date of October 4th lol. Still waiting. Probably on a ship stuck in the ports

I ordered the 16 Pro max 512 black on 9/25…,was supposed to be delivered 10/4-10/7. It’s 10/18 and still no word. I’ve been with Verizon for 9 years now (and previously for 6 years before that) I’ve never experienced such a delay with absolutely no communication before in my life!

Oh and please spare me the generic “we’re so sorry…. Bla bla bla” messages that give me literally ZERO information on when I can expect my order to actually arrive. No thank you, I’ll pass on that smoke being blown up my…

Verizon_Support

We can definitely check on your device order. We'll be sending a private message. ~Peter

Verizon_Support

Hey there, madmik24, sorry to hear you're still waiting on one of the phones you ordered! We can check to see what's going on. So we can better assist, we will be sending a Private Message.

-Lauren

Agreed. I ordered 10-11 and told 10-16

called 10-17 and told it was my fault as I picked a certain color- I do not care About the color! So They told me I had to cancel all of my order and then re-order and they would subsequently give me the money I paid upfront for the phones back onto my credit card. I had paid for an upgrade to the 512. And they guarantee me that they had them in stock and would ship them the next day. I spent three hours on the phone that day to straighten it out. Then I get email telling me that they’re not going to credit me the money. I’ve already paid proof from my credit card company. Which again they already have the money. So I called again today to find out why they wouldn’t at least credit my account if they won’t credit my card, which is what they offered me the first time. I spent 35 minutes on hold until I was actually given a supervisor. Started by working on the bill she told me. Then she told me she was going to transfer me to billing and they were on the other line waiting. This was a lie. I was transferred just back to automatic Voice to try to pay a bill. This was not what I was told. Again, I would not have canceled the whole thing and redone it if I couldn’t get The phone back. Interesting that they’re charging us for the phones that we don’t have. Which I suspect has to be at least against the law in someway as we are now all paying an upgraded fee and additional fees for the phones we are not getting. Personally, I will never buy a phone from them again. I had this problem last time with the iPhone 13. I went out and bought the iPhone 15 directly for my son last year and just added it. Better to get it from Apple these guys. It’s almost not worth the money you save. Because ultimately they still get their money back, you’re still paying that thousand dollars one way or another by upgrading your line and all the add-ons. If they would just tell us what was in stock where then I would just order that. For now I’m gonna have to go back in person and try to deal with it because the people on the phone are of no help at all. The one person who helped me refund all the fees and things that I got charged guaranteed me. I would have my phone the next day because we checked to make sure what colors and what phones were available to ship and now they say they won’t ship till November 1? Again just stop lying about it. Tell us honestly what is going on. I am patient and pleasant but I have now spent 7! Yes 7 hours on this and they still have a ton of money if mine they will not refund and no phone and now likely will be even later as I had to reorder so I am at the back of the line if there are delays. Just tired of the lies and half truths, and feeling like we have all been swindled.

Verizon_Support

We're sorry to hear about th eissues you're having with your order, and we want to take a look at what we can do to help. We're sending you a Private Message so we can get you your phones ASAP.

~Jesse

I was not given a day just “shipping will be updated soon”

Same preordered 9.13, said would arrive 10/4. Still says it will arrive 10/4. No updates. A little ridiculous already paid for upgrade over a month ago.

i have not, it still just shows estimated to ship out on Oct 11th and i haven't received any kind of update that it was delayed.

I ordered mine Sept 22nd and had a ship date of Oct 11th and here we are Oct 21st and still hasn't shipped, my order still says estimated to ship on Oct 11th and i haven't received any kind of update on why it hasn't shipped yet.

Verizon_Support

We're sorry to read that you haven't received an update on your order, we'll be sending you a private message to better assist you.

~Freddy

Ive been waiting for my phone since 9/24 all I get is excuses from Verizon, never buy a phone form them. If you need an iPhone best place to go is apple direct. this has been so upsetting

Verizon_Support

We can definitely check on your iPhone order. We'll be sending a private message. ~Peter

Verizon_Support

@ZeroTwoIota
wrote: I ordered mine Sept 22nd and had a ship date of Oct 11th and here we are Oct 21st and still hasn't shipped, my order still says estimated to ship on Oct 11th and i haven't received any kind of update on why it hasn't shipped yet.

I'm sorry that order hasn't shipped yet. We can take a look at things, and see what's going on,, and get a better idea of when it's going to ship. To do that, we'll need some more details. I'm sending you a Private Message so we can get those.

-John

Verizon_Support

We are here for you. Feel free to reach out for assistance.

~Geo

Have you received your phone yet? I pre ordered the 16 pro max on September 13th with an expected delivery of October 4th. It’s now November 5th and nothing. No word from Verizon either. Every time I speak with them they bounce me from agent to agent until I get tired of it and give up.

Verizon_Support

Oh, wow! Being on top of your service is importance, especially if you are waiting for an order shipment. Verizon wants to clear things up.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

We are here for you. Please reach out for assistance at the time of your convenience.

~Geo

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