Delayed iPhone 16, 16 Pro and 16 Pro Max

[Qxtip79]

I have been a long time customer of Verizon, with 3 lines currently.  I am upgrading all 3 lines to the new iphone 16s, and ordered 3 different models (16, 16 Pro and 16 Pro Max).  I pre-ordered the new iphones on 9/16.  The order confirmation had 3 different estimated delivery dates:  9/20 for iphone 16, 9/27 for iphone 16 pro and 10/11 for iphone 16 pro max.

Verizon app currently says delivery date of 9/27 for all 3 iphones.  But it’s already 9/28 now and when I call customer service, all they can tell me is that all iphone 16s are delayed and the current estimate is 10/11. 

When I asked to speak to a supervisor, first they said someone will call me back in 2 hours.  But no one called me back.  I called customer service again and asked to speak to a supervisor, they transferred me to an auto-pay setup bot and then hung up on me.  

I can walk into a Verizon store now and pick up a new iphone 16, but the online pre-order I placed in 9/16 won’t ship until 10/11?  This makes no sense at all.  

At a minimum, Verizon should be shipping the iphone 16 when it becomes available, even if 16 pro or 16 pro max may not be available.  Customer service is no help either.  I am so close to just cancelling everything and switching to a different carrier.

[vzw_customer_support · Accepted solution]

Thank you for your loyalty all these years. Rest assured that we are working hard to deliver your device asap. Delivery is based of the model, storage space, and color availability. You'll receive your device as fast as possible, keep in mind that each order is processed in the order received. We appreciate your patience. 

~Maria

[Qxtip79]

Not a helpful feedback at all.  It seems that Verizon is prioritizing in-store purchases over online orders, and also there is no reason for Verizon to try and ship all 3 iphones at the same time, when different models, colors and storage space are becoming available at different times, as you say.  Can you confirm that if one of the three iphones I ordered becomes available, that it will be shipped out first individually?

[Ash0890]

• People just lost everything in hurricane Helene and you’re over here being ungrateful because a phone that is in high demand is delayed at the beginning of its first release? Please, humble yourselF. They said they will get it to you asap!

[Fernando99]

I don’t think that’s the case because I wanted to buy it in store for that reason, but they didn’t have the black  iPhone 16 Pro Max 256GB in store so now I have to wait until October 18 for it to ship. Still kind of weird how they can’t keep up though.

[Stillwaitingon16promax]

Still why do you guys take preorders if you can fulfill them. I’m not sure if you guys understand how a preorder is supposed to work. But I’m sure you guys set aside phones for new accounts. 

[IPhone16promax]

That’s absolutely nonsense 

people are all over Reddit ordering their phone later than my order sames exact phone and getting it already.. please stop lying 

[Joerudy88]

Why would Verizon tell customers it would be delivered on a certain date when it wasn’t going to happen? And now when I call, they tell me they will ship it out and I am now expedited. Why is Verizon not telling its customers that it’s delayed

[vzw_customer_support]

Hello, Joerudy88, we know it's important to have an accurate ship date for your order. We can take a look to see what's going on. So we can better assist, we will be reaching out via Private Message.

-Lauren

[Smack4]

I’ve been waiting since 9/21 - still no phone. Honestly I don’t think I will ever receive it. I’ve called multiple times and also am told it is expedited and will arrive before I know it. Really???? I agree, lies

[jeremeykyle]

I am waiting for an iPhone 16 Pro Max. It was ordered 10/9. What is the anticipated ship date/time?

[vzw_customer_support]

We understand the value of getting your phone in a timely fashion. Our goal is to offer the clarification you need.

For more Apple iPhone 16 Pro Max info, check out our Equipment Guide: https://www.verizon.com/smartphones/apple-iphone-16-pro-max/

We sent you a Private Message, feel free to review at your earliest convenience.

~Gilbert

[vzw_customer_support]

We want to help with your shipment. Please let us know when you're available so we can help.

~Jesse

[SDW2001]

I was charged on 9/15.  Supposed to ship 10/4.  It’s now 10/11 and there’s no update even though you’ve had my money for a month.  

[vzw_customer_support]

We're sorry to read that you have not gotten your device order. Have you gotten any email with order updates? ~Peter

[Bonzaicb]

Same preordered 9.13, said would arrive 10/4. Still says it will arrive 10/4. No updates. A little ridiculous already paid for upgrade over a month ago. 

[vzw_customer_support]

We can definitely check on your iPhone order. We'll be sending a private message. ~Peter

[Ebryan4]

Please check my order as well! I ordered middle of September with estimated Oct 18, and even still says that even though it’s in the past and no update. Tempted to cancel the order and go get it in store like it’s easy to do now. 

[vzw_customer_support]

Ebryan4, we're sorry to read that your order has been delayed, and we'd love to take a closer look. To best assist, we'll be sending a Private Message. 

~Izzy

[Jram2024]

Can my status be checked as well. Ordered mid sept with estimate delivery of 10/11 and no updates 

[vzw_customer_support]

We're here  to help. Have you not gotten an email update on your order? ~Peter