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My device is associated with a cancelled trade-in, from 2024. The device that was ordered, an iPhone 15, never arrived. The order was cancelled, but the IMEI for my current device is still associated as a trade-in with that cancelled order. I’d like to upgrade now, but I’m not able to take advantage of the offer because my phone can’t be traded in. I’ve spent time on the phone with Verizon representatives, but they have been unable to resolve the issue.
Solved! Go to Correct Answer
Resolution Update: We had sent a Private Message to continue the discussion related to your trade-in issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. The original poster confirmed that they were working with our Customer Service team via phone call.
For anyone facing a similar issue now, please contact us for further assistance.
Hi probablyfatigued, we want to get you the promo you qualify for. Check your private notes, I am sending a message so we can work together to resolve this.
-Kaye
Resolution Update: We had sent a Private Message to continue the discussion related to your trade-in issue. This issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. The original poster confirmed that they were working with our Customer Service team via phone call.
For anyone facing a similar issue now, please contact us for further assistance.
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