Did1 error code

[Nicdav100]

I am a new Verizon customer and can’t receive calls or texts. When someone calls my phone number they get a DID1 error message. How can I fix this

[vzw_customer_support]

We want to make sure you get your experience started on the right track. Could you tell us if you ported in your number or did you open a new phone number with us? Also, is this for postpaid or prepaid?

~Freddy

[Nicdav100]

I ported in my old number. And I am post payed

[vzw_customer_support]

Thank you for the clarification. Did you receive confirmation that your port was completed? ~Freddy

[Nicdav100]

Not sure if I received it or not. How can I check

[SynthpopAddict]

It sounds like your phone isn't working at all if you cannot receive texts or calls (while a port is in progress, incoming calls will still go through the old carrier, but if people are getting some error message, I'd have to guess your old carrier has released your number).  I am wondering if your phone is failing to activate on Verizon, which seems to be an issue with eSIM phones.

When a port is in progress, usually you should be able to receive texts and make outbound calls, as these go through the new carrier.  When I ported in (on 2 separate occasions) to Verizon, my phone got a text saying something like "Welcome to the Verizon network, your phone number xxx-xxx-xxxx is now ready to use" or some such, when the port was completed.  I can't remember if there was also an automated email indicating the port is done.  But in any case, your port is obviously stuck in limbo, and it sounds like it's on Verizon's end.

I have a number for Verizon's Porting Department if you're able to borrow someone's phone to call them.  But am not sure if I am allowed to post it now, as the forum software has gotten some updates lately and any phone numbers automatically get deleted.  Verizon reps seem to be immune to that phenomenon... @vzw_customer_support  can you provide the OP the number to call to reach Porting?  Or if it turns out it's an eSIM issue, who should they contact to get their phone's activation manually pushed through?

[Nicdav100]

Thanks, I’ll send them a message