I don’t understand at all what’s going on. I got a new Verizon phone on Dec 26 and opted to have my number transferred from straigh talk. When I got it, I tried to activate it with no success. I went online to check the port status and it says To turn it off for a few minutes and then it back on. Did that multiple times. I turned the old phone off as well multiple times and nothing happened. I contacted gotch me this morning and they told me to call the port department and the sales department. I called both multiple times. When it asks me for my number, i give it. After that, it says “if you need help with your straight talk number, say help”. I say help and it says “one moment please” and disconnects 2 mins later. I’ve done this multiple, multiple times. I go to log into my Verizon account online and it says “your account is unavailable. You no longer have service with Verizon. You will not be able to register.” How did this happen? What do I do? I’ve called the sales team, the port number, and the customer service number multiple times and nothing. I just want to cancel the port and get a new number. Been doing this for two days.
