I have had a growing list of problems with Verizon. I have checked both my at home providers for wifi (which has changed from Centurytel/Brightspeed to Spectrum), called Verizon customer support and have reached out to Apple multiple times. We are a family of Apple users with different devices, living in different locations across the country, all have Verison and all have problems. When dialing out, we often receive the "Welcome to Verizon. The number you are dialing cannot be connected".... multiple attempts and still the same message. We also have issues with Wifi calling. We struggle with consistency (whether there's cellular service or not in the area). We started using Airplane Mode on wifi calling as found on this forum. It does help to make it more consistent without all of the connectivity issues. We have changed modems/routers, service, etc., but this is the most consistent fix, but not 100%. In addition, we have calls coming in, both wifi calling and while outside the home on cellular, that never show up as a missed call and/or do not ring, even though our phones are not silenced and other calls have successfully come through under the same conditions. We have updated our software, cleared the cache on our phones and apps (and offloaded some apps that were using the most space), changed equipment, reached out to all services utilized, turned phones off and on, and are still struggling. What seems to be the issue as seems to be happening with more and more frequency. As one of our family members is in the medical field and needs to receive calls for trauma surgery and another has medical issues and could be a life/death situation, I am deeply concerned at the lack of answers. if you have a fix, please let me know.
Have you checked your carrier settings to see if they need to be updated? I've also heard of IPv6 causing conflicts with WiFi Calling because Verizon still uses IPv4 for that. If your neighborhood only recently got 5G service or 5G UW service was brought in when you didn't have it before, try getting a new SIM or eSIM and have Verizon reprovision your account so your phones know to use all the available spectrum.
We've got your back! Sending you a private note now.
-Cryssie
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