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sudiebee
Newbie

All of a sudden I can’t get my IPhone 13 mini to stay attached to my 2020 Honda CRV.  Is it the car or my phone

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4 Replies
vzw_customer_support
Customer Service Rep

That's definitely strange, and we want to make sure you're able to stay connected to your car. Does your phone have any problems connecting to any other Bluetooth devices or does it disconnect from those as well? 

 

You can try to reset your phones network settings using these steps: https://www.verizon.com/support/knowledge-base-207110 You should also try removing the connection on your car and reconnecting once that reset is done. 

~Jesse

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sudiebee
Newbie

Resetting my phone didn’t help!

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vzw_customer_support
Customer Service Rep

Thanks for following up. Being on top of your service is vital, especially if you are encountering phone connection issues. Verizon is here to help.

 

When did the problem start (did it ever work)? What recent changes have you made? Are you able to connect it to other vehicles? Aside from the connection issues, any other problems? 

~Gilbert

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SynthpopAddict
Champion - Level 2

I just bought a 2024 Honda Civic and the salesperson told me to keep a USB cable plugged into my phone and the USB outlet of the car plus have the Bluetooth enabled on the phone for things to work.  I use Android Auto to pair my phone to the infotainment system and am not that conversant with the Apple interface, but maybe you just need to re-pair your phone to the infotainment system?

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I'm not a Verizon employee, just another customer trying to help.
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