I have an iPhone XR that was purchased at BestBuy in July 2019. I am the original owner. It was new. This phone was a replacement for a phone that was on the Visible network (Verizon subsidiary). The SIM card from that phone was placed in the XR, and has been on the Visible network from the day we bought it in July 2019. It has worked without a hiccup since then. We are traveling internationally. I attempted to upgrade to an eSIM. It said it was locked. Visible says they need Verizon to unlock it. I read Verizon's policy is 60 days and they will automatically unlock. Well, it been 6 years. If they don't unlock, it was suggested to factory reset. I did this twice with the SIM card removed. Still not unlocked. I tried DoctorSIM. The results were that it was carrier locked and they are unable to unlock it. This is the error they gave: Carrier: US Verizon Locked Activation Policy
Next Tether Policy: 2387
If I provide the IMEI can I get help unlocking this phone from Verizon?
Chris
I certainly understand the need to get your device unlocked, especially when travelling internationally, mmmCaribouMocha. You mentioned that this device was purchased at Best Buy back in 2019. We can only submit the unlock request for devices purchased directly from us. Since this was purchased at Best Buy, Best Buy will need to submit the unlock request on your behalf. I'd recommend contacting Best Buy for assistance.
-Joseph
https://www.fcc.gov/consumers/guides/cell-phone-unlocking
According to the FCC. I meet all the conditions for unlocking. As the device is locked by the carrier which in this case is Verizon, it is their responsibility to unlock the device. It wasn't stolen, as I am the original purchaser. It isn't under contract. It is fully paid for. It doesn't matter if I'm a current or former customer. My recourse is to give a copy of this discussion in a complaint with the FCC.
Chris
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