Horrible service

[MildredG]

This company is horrible they did a promotion on my train in and than they changed it with out notice know I have a really high bill and all they can say is that there was a mistake made and I have to pay 520 more for their mistake I asked to speak with a manager and supposedly they are in meeting it’s been a full month of me calling trying to get this issue resolve and they keep acting like they are putting tickets to resolve it but they don’t this company are thief’s. So disappointed that I left At&T for them. 

[vzw_customer_support]

Working for a month on something with no resolution is not our norm. We'll be sending a private message so we can gather more information and assist.

-Katie

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we were able to make the necessary adjustments to resolve the concerns regarding the trade-in promotion.  This issue is specific to an individual account, if anyone is experiencing a similar concern, please contact us for further assistance.