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How do I contact a regional manager?

Hi. How can I contact a Verizon manager. Not a local store manager. The salesman said one thing, my bill says another. I have tried online chat and been to the store multiple times.

Area is northern Tennessee, north of Nashville. Verizon - please help!

Anne

Comments

Chewbacca76

I have had problems with instore, chat, and phone representatives always having something different to say. It always comes down to "its in the contract you signed." Nobody at verizon is ever held accountable because a contract is provided for us to read.

Verizon_Support

Anne, we're terribly sorry for any misinformation you were provided by the sales representative. We can go over your account and your bill to make sure that everything is running smoothly. Please send us a private note if you would like further assistance.

~Ivone

Verizon_Support

tommydog, we want to help with your bill. We'll send you a Private Note shortly so we can take a look.

~Jesse

Verizon_Support

We're sorry for any issues you may have experienced in the past. If there is anything we can help you with regarding your account, please send us a private note to further assist.

~Ivone

tommydog

I want to thank Verizon for contacting me and resolving the issue. There were 2 offers available when I got my phone. The lazy salesman picked the first one he saw. When Verizon investigated they found the offer that had been emailed to me was better than the one the salesman used and said they made appropriate changes.

Warning to others. Keep all paperwork and emails. Do not give up on what you know is right.

tommydog

The problem was not the contract. The problem was the salesman picking the wrong offer on my number.

Manda420

I need to contact a corporate manager or someone high up enough to provide a resolution! I was lied to on so many different aspects, lost my numbers I was wanting to port over, told I will only be able to make calls not receive calls for the first month! Had my credit ran multiple times for the same transaction resulting in my acct being flagged, originally walked out with 1 phone and was told I was given 3 which was proven to be a lie due to the IMEI numbers! This had been a disaster and a joke! I will be calling BBB for all the bate and switch and lies and the fact that all of this happened out of greed for commission and now I am screwed! I need to be contacted ASAP with a number to contact the CEO or someone higher up enough to fix this

RJA76

The Verizon Store in Goose Creek,SC has an employee who is disrespectful, rude, and is seemingly incapable in giving appropriate and beneficial help. After showing him proof that my phone had an obvious problem, he looked me straight in the eye and told me my phone was just fine. We argued, he tried to kick me our of the store. I refused to leave until I got some satisfactory advice on what to do next. He called the police. They issued a no trespass order that lasts for life. I am hopeful Verizon will address this issue. I will not stop until this is properly resolved. I don't really care to go back to this store with or without a no tresspas order. This guy needs a bit of proper customer care education. While I was outside talking to the police, who seemed a bit amused with the situation, rather jokingly suggested switching carriers. After 23 years with Verizon, I just may do that!!

Verizon_Support

RJA76, we are concerned to learn about your experience and we certainly want to lift up your concerns. Additionally, we want to ensure that we have reviewed your account and device concerns to make sure that your issues have been addressed. In addition to your store experience, can you share more with us about your device issues so that we can assist further?

-Andi

sfoster0796

I have spent over 11 hours on the phone and numerous chats only to still not have an issue resolved between Verizon and Asurion. I've been misinformed, hung up on, and left hanging. I am now on the 3rd agent today ( they keep leaving the chat) and then a new one comes on. I was told twice this was escalated, only to have the agent the next day say there is no escalation. I've had agents tell me they would call back by 5:30 since there is so much chat to go through. How can I get past this endless cycle? I also was trying to find a district level person to help

Verizon_Support

Hello, sfoster0796, your time is valuable and we're disappointed to hear that you've had to spend so much time trying to get a resolution to your concern. So we can gather additional details, we will be reaching out via Private Message.

-Lauren

vsgriz

I have this same exact issue! I have spent every weekend for the past 6 weeks trying to resolve an issue Verizon created when we upgraded our phones. I in contact with a local store manager who is also not helpful and dismissive. I wish I could walk away from Verizon but now I am locked in due to our upgrades.

Verizon_Support

Hello, vsgriz, we certainly don't want you to feel as if your voice is not heard and we want to help make sure your questions are answered. Can you tell us more about what happened as far as your upgrade?

-Lauren

JLR732

did you get this solved? I have the same issue. Report to your state Attorney General Office. Email the CEO. He is easily found on a Google search. First name is Hans.

JLR732

Report to state attorney general. Email the CEO… easily found address on Google search. First name Hans.

Samson2121

I’m currently dealing with the same issue! I’ve put in more time on this than I do in a normal work week! Absolutely ridiculous! Worse than dealing with an insurance company!

ekc66@hotmail.com

I have been a Verizon customer for over 20 years, went into get a phone, agent told me Motorola RZR 2022 was free with trade in. Turned in phone and got new one, paid for charger, screen cover and case. This was October 2023, been getting charged $20 a month ever since, gave been to the store, talked to sales person, 2 managers and district manager, they all pass the buck, never signed a purchase agreement, can't even get district manager (Freddy) to answer calls or texts. Store manager said it's up to him and will not give me any updates or contact information to move forward information to. This was on the Tooele Utah 84074 vectra store. Alaric is the store manager. Hope this gets resolved and I get refunded for what I've paid towards phone and the balance is cleared or I will drop all Verizon service to include Internet and find another service, really disappointing in the customer service.

Verizon_Support

Hey, DanDow63, we hate to read that you've had such a poor experience and have had to spend so much time working to get things cleared up. We are here to help; I'm sending you a Private Note so we can get this resolved.

-Cait

Ron332

I have the same problem with the Verizon reps in Swampscott, Massachusetts. They are a bunch of crooks that lie to get anything into a sale and then mislead you by trying to do all the stuff in a rush promising you, promising you, promising you it will all be as they said and then try to show you the account But then tell you it will update when you get home or over the next week or so and then you get home and it’s all wrong and you spend weeks and weeks and weeks on the phone trying to solve the the problems these fraudsters created. They’re a bunch of crooks that are not policed by corporate . I intend to bring a fraud suit because this has happened before. The first time I dealt with themfive years ago before I switched to AT&T as a result and now when I decided to try to switch back and give them a second chance

Ron332

I will also note that when I raise this issue to them because it also took me seven hours in the store because they screwed up so many things the store manager started yelling and screaming at me and chased me out of the store saying get the F out.

Verizon_Support

We hate to hear you having trouble. We are happy to take a look in to this for you. I am sending you a private message so we can better assist you.

-Kristen

ToddPrep63

I had the same problem yesterday and am currently on hold with Verizon as I type this. I bought a new phone yesterday, and they told me three items were part of a "bundle," which to my mind and most others means that it's included in the price. However, they charged me ridiculous amounts for a screen protector ($67), a universal charger made of plastic ($37), and a rubber case for the phone ($47). That's $150 for three cheap little accessories that I thought were included.

This is incredible price gouging. Had I known that these items weren't free, I wouldn't have purchased the phone. The store would only credit me back a nominal amount, and now I'm getting the runaround by customer service on the phone.

THESE ARE DECEPTIVE PRACTICES. You don't tell someone these things are part of a bundle and then charge them ridiculous prices for them.

Verizon_Support

Hello ToddPrep63, thank you for your new purchase with us. I will be reaching out via private message to gather more information about your store visit and make sure we get it right for you.

-Luis

tiffangelia777

I’ve also had trouble with the Verizon sales representative. The manager of the store promised with a lot of things on the first bill such as 4 iPhone 16 Pro on Us deal but on my bill it still says that I need to pay for half the phones each month for 36 months. She also promised to waive 3 of the activation fees on the first bill immediately but the first bill charged for all 4 activation fees still. She also double charged me for setting up the same phone line and added an unknown additional charge for another line without providing me a receipt on the first day. It was later when I returned another day, that I requested the receipt for the setup charges that I noticed she double charged and added an unknown additional set-up charge as well. Very disappointed in my first experience being a Verizon customer. Came back to the store multiple times to see the same manager but all the times I went they told me she wasn’t there and the people there kept telling me they couldn’t provide any way to contact a manager or supervisor.

Verizon_Support

Hi there! Sorry to hear about the bill concerns. We know the importance of having all discounts applied. I am happy to do a deep dive into the account and review charges. I sent a Private message to get started.

-Nikki

tiffangelia777

Customer private message support didn’t help one bit! Person opened a chat with me but didn’t reply to any of my questions and ended up leaving the message without any reply or solution. I need to get in contact with a supervisor or Verizon owner if possible.

Jneider

I have also had similar issues. Have been having them since November. Called the store multiple times and customer service number as well. My bill is still not correct

jjpowell76

I've got the same issue many here had, bill is MUCH higher than the employee said, went back to the employee and asked and she said it would settle out, it never did, we went in and spoke to her and the manager and since she told me to wait we were past the return period and they already took our older phones, I asked for the manager to have someone higher up call and they never did. I reached out to the employee numerous times and now they are not responding at all. PLEASE give me someone who can help.

Verizon_Support

I do not like to know this happened, and I would like to discuss your concerns in more detail. I have sent a Private note so that you can respond and we can address your concerns.

-Bryan

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