Hi. How can I contact a Verizon manager. Not a local store manager. The salesman lied to me. He said one thing, my bill says another. I have tried online chat and been to the store multiple times.
Area is northern Tennessee, north of Nashville. Verizon - please help!
Anne
I have had problems with instore, chat, and phone representatives always having something different to say. It always comes down to "its in the contract you signed." Nobody at verizon is ever held accountable because a contract is provided for us to read.
We're sorry for any issues you may have experienced in the past. If there is anything we can help you with regarding your account, please send us a private note to further assist.
~Ivone
The problem was not the contract. The problem was the salesman picking the wrong offer on my number.
Anne, we're terribly sorry for any misinformation you were provided by the sales representative. We can go over your account and your bill to make sure that everything is running smoothly. Please send us a private note if you would like further assistance.
~Ivone
tommydog, we want to help with your bill. We'll send you a Private Note shortly so we can take a look.
~Jesse
I need to contact a corporate manager or someone high up enough to provide a resolution! I was lied to on so many different aspects, lost my numbers I was wanting to port over, told I will only be able to make calls not receive calls for the first month! Had my credit ran multiple times for the same transaction resulting in my acct being flagged, originally walked out with 1 phone and was told I was given 3 which was proven to be a lie due to the IMEI numbers! This had been a disaster and a joke! I will be calling BBB for all the bate and switch and lies and the fact that all of this happened out of greed for commission and now I am screwed! I need to be contacted ASAP with a number to contact the CEO or someone higher up enough to fix this
did you get this solved? I have the same issue. Report to your state Attorney General Office. Email the CEO. He is easily found on a Google search. First name is Hans.
I want to thank Verizon for contacting me and resolving the issue. There were 2 offers available when I got my phone. The lazy salesman picked the first one he saw. When Verizon investigated they found the offer that had been emailed to me was better than the one the salesman used and said they made appropriate changes.
Warning to others. Keep all paperwork and emails. Do not give up on what you know is right.
The Verizon Store in Goose Creek,SC has an employee who is disrespectful, rude, and is seemingly incapable in giving appropriate and beneficial help. After showing him proof that my phone had an obvious problem, he looked me straight in the eye and told me my phone was just fine. We argued, he tried to kick me our of the store. I refused to leave until I got some satisfactory advice on what to do next. He called the police. They issued a no trespass order that lasts for life. I am hopeful Verizon will address this issue. I will not stop until this is properly resolved. I don't really care to go back to this store with or without a no tresspas order. This guy needs a bit of proper customer care education. While I was outside talking to the police, who seemed a bit amused with the situation, rather jokingly suggested switching carriers. After 23 years with Verizon, I just may do that!!
RJA76, we are concerned to learn about your experience and we certainly want to lift up your concerns. Additionally, we want to ensure that we have reviewed your account and device concerns to make sure that your issues have been addressed. In addition to your store experience, can you share more with us about your device issues so that we can assist further?
-Andi
Report to state attorney general. Email the CEO… easily found address on Google search. First name Hans.
I have spent over 11 hours on the phone and numerous chats only to still not have an issue resolved between Verizon and Asurion. I've been misinformed, hung up on, and left hanging. I am now on the 3rd agent today ( they keep leaving the chat) and then a new one comes on. I was told twice this was escalated, only to have the agent the next day say there is no escalation. I've had agents tell me they would call back by 5:30 since there is so much chat to go through. How can I get past this endless cycle? I also was trying to find a district level person to help
Hello, sfoster0796, your time is valuable and we're disappointed to hear that you've had to spend so much time trying to get a resolution to your concern. So we can gather additional details, we will be reaching out via Private Message.
-Lauren
I have this same exact issue! I have spent every weekend for the past 6 weeks trying to resolve an issue Verizon created when we upgraded our phones. I in contact with a local store manager who is also not helpful and dismissive. I wish I could walk away from Verizon but now I am locked in due to our upgrades.
Hello, vsgriz, we certainly don't want you to feel as if your voice is not heard and we want to help make sure your questions are answered. Can you tell us more about what happened as far as your upgrade?
-Lauren
I’m currently dealing with the same issue! I’ve put in more time on this than I do in a normal work week! Absolutely ridiculous! Worse than dealing with an insurance company!
I have been a Verizon customer for over 20 years, went into get a phone, agent told me Motorola RZR 2022 was free with trade in. Turned in phone and got new one, paid for charger, screen cover and case. This was October 2023, been getting charged $20 a month ever since, gave been to the store, talked to sales person, 2 managers and district manager, they all pass the buck, never signed a purchase agreement, can't even get district manager (Freddy) to answer calls or texts. Store manager said it's up to him and will not give me any updates or contact information to move forward information to. This was on the Tooele Utah 84074 vectra store. Alaric is the store manager. Hope this gets resolved and I get refunded for what I've paid towards phone and the balance is cleared or I will drop all Verizon service to include Internet and find another service, really disappointing in the customer service.
Hey, DanDow63, we hate to read that you've had such a poor experience and have had to spend so much time working to get things cleared up. We are here to help; I'm sending you a Private Note so we can get this resolved.
-Cait
I have the same problem with the Verizon reps in Swampscott, Massachusetts. They are a bunch of crooks that lie to get anything into a sale and then mislead you by trying to do all the stuff in a rush promising you, promising you, promising you it will all be as they said and then try to show you the account But then tell you it will update when you get home or over the next week or so and then you get home and it’s all wrong and you spend weeks and weeks and weeks on the phone trying to solve the the problems these fraudsters created. They’re a bunch of crooks that are not policed by corporate . I intend to bring a fraud suit because this has happened before. The first time I dealt with themfive years ago before I switched to AT&T as a result and now when I decided to try to switch back and give them a second chance
I will also note that when I raise this issue to them because it also took me seven hours in the store because they screwed up so many things the store manager started yelling and screaming at me and chased me out of the store saying get the F out.
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