I was recently a victim of a hack where the hacker stole my apple cloud ID and password. The malicious actor managed to changed my password and the phone number associated with my Cloud ID. As you know, that means i cannot use my apps, apple pay or all tor some of the features on the phone except to make calls or receive calls. I reached out to apple for help and they said i needed to upload my phone's proof of purchase. Since March 2024, I have been calling Verizon for my proof of purchase and they have not been able to help. It's really sad, worse yet unprofessional. Multiple times the customer representative told me the proof was sent to me in the mail. If that's true wont I receive it by now since March??? Per their suggestion, I should go to one of the corporate locations to get the proof printed which I did however, because the purchase date is Nov 2022, the location doesn't have access to records from that far back.
When I asked to speak to supervisor or someone high up in the chain who may possibly have more privileges to dig in more and find my proof of purchase, I will be bounced around until i get tired of waiting and give up that day. The way I have been treated by this company not only upset me but sadden me. My phone was purchased Nov 2022 and it's iPhone 14 Pro
