I made the purchase of 2 phones I was charged and they do not have in existence

[Asieralfonso]

 I feel very disappointed from the company, I made 2 phone purchases that they had in existence, they charged me and after 3 days they tell me that they no longer have, the solution an apology and refund that I still do not have. Where is my time wasted? 

[vzw_customer_support]

Hello, Asieralfonso. Help is here as we absolutely want to ensure you have answers and a refund. Please share more info. What were the devices ordered? When did you make the purchase? Just to confirm, a refund does have a process to complete. As a consumer myself, I do wish it was same day but typically, it does take a few business days so please provide the details so that we can assist and get you some answers.

-Natasha

[vzw_customer_support · Accepted solution]

This topic/query/issue is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.

For anyone facing a similar issue now, we recommend you contact us via private message for further assistance.