Issue NEVER solved/Unable to transfer esim

I have been having trouble transfering my physical sim card from iPhone 12 pro to esim for iPhone 16 pro. I have made 4 phone calls in total and went in store twice and it never got resolved. Last phone call the tech support said they have filed an IT ticket and will give me a call back within 24 hours, and it never happened. I have tried emailing him (the guy who helped me and left me his email) and scheduling a phone call with him, never had and response nor call back. I have gotten my phone for more than 2 weeks now and I'm enough of the trouble. If it doesn't get solved tomorrow, I will switch to a different carrier.

Accepted answers

SynthpopAddict

You're welcome.

You don't get a new phone number just by changing SIM cards. That's a completely different process, (although SIM cards are involved with that too). All you need to do is to have your old phone replaced with the new phone and the eSIM on the iPhone 16 activated.

Hopefully this link helps:

https://www.verizon.com/onesearch/search?q=Activate%20Phone&lid=sayt&sayt=activate%20phone*

All comments

AlaskanGuy94

After this mornings incredible mishap I’d switch. They should just be able to cancel your old sim, and add your new phone’s IMEI to the line. Then you’d get a message sent to your phone or have a notification pop up in settings to add the eSIM. Thats just insane that you’re having issues for such an easy task. They’re likely just giving you the run around because they don’t like the way you’re talking to them. I’ve had it happen to me several times because these call centers don’t care about US customers.

Verizon_Support

We are sorry to hear that you have had problems activating your iPhone 16 Pro, and we would like to help you as soon as possible. To better assist, tell us a little more. Where did you purchase the new iPhone? Is this for a new account with Verizon or an upgrade of an existing line?

~Maria

Leizhang

I purchased it at an Apple store. It is for transferring an existing line from my current physical sim card to the esim of the new phone.

SynthpopAddict

If it were me, I'd just get a completely new eSIM for the new phone, as copying the data from a physical SIM may or may not introduce problems. Things can become outdated, so your old SIM may be "stuck in the past". And as the other customer mentioned, there was an outage yesterday affecting iPhones using eSIM.

Leizhang

Thank you for your reply! I have been having this issue for about 2 weeks. and I also value my current phone number... Getting a new number would be my loss and me paying for the issue, which isn't fair since it is Verizon's problem. Thank you for your response tho I appreciate it )

Verizon_Support

Thank you for the information, Leizhang! We'll be sending a Private Message to best assist.

~Izzy