I have been having trouble transfering my physical sim card from iPhone 12 pro to esim for iPhone 16 pro. I have made 4 phone calls in total and went in store twice and it never got resolved. Last phone call the tech support said they have filed an IT ticket and will give me a call back within 24 hours, and it never happened. I have tried emailing him (the guy who helped me and left me his email) and scheduling a phone call with him, never had and response nor call back. I have gotten my phone for more than 2 weeks now and I'm enough of the trouble. If it doesn't get solved tomorrow, I will switch to a different carrier.
After this mornings incredible mishap Iโd switch. They should just be able to cancel your old sim, and add your new phoneโs IMEI to the line. Then youโd get a message sent to your phone or have a notification pop up in settings to add the eSIM. Thats just insane that youโre having issues for such an easy task. Theyโre likely just giving you the run around because they donโt like the way youโre talking to them. Iโve had it happen to me several times because these call centers donโt care about US customers.
We are sorry to hear that you have had problems activating your iPhone 16 Pro, and we would like to help you as soon as possible. To better assist, tell us a little more. Where did you purchase the new iPhone? Is this for a new account with Verizon or an upgrade of an existing line?
~Maria
I purchased it at an Apple store. It is for transferring an existing line from my current physical sim card to the esim of the new phone.
If it were me, I'd just get a completely new eSIM for the new phone, as copying the data from a physical SIM may or may not introduce problems. Things can become outdated, so your old SIM may be "stuck in the past". And as the other customer mentioned, there was an outage yesterday affecting iPhones using eSIM.
Thank you for your reply! I have been having this issue for about 2 weeks. and I also value my current phone number... Getting a new number would be my loss and me paying for the issue, which isn't fair since it is Verizon's problem. Thank you for your response tho I appreciate it :))
You're welcome. ๐
You don't get a new phone number just by changing SIM cards. That's a completely different process, (although SIM cards are involved with that too). All you need to do is to have your old phone replaced with the new phone and the eSIM on the iPhone 16 activated.
Hopefully this link helps:
https://www.verizon.com/onesearch/search?q=Activate%20Phone&lid=sayt&sayt=activate%20phone*
Oohhh okay! Can it be done on my end? Or do I still need to call them to do it? WHat do you mean by replacing the old phone with the new phone?
I have tried multiple times to transfer the number as the steps shown on the new phone but I'd get an error every time so I don't think there's much else I can do.
"Replacing the old phone with the new phone" is getting your account to recognize you have an iPhone 16 using your phone number instead of your old iPhone 12. I would follow the instructions from the link I'd posted. That will also activate the eSIM in the iPhone 16.
There were quite a few threads over the past 2 or so weeks where iPhone 16 users were having all kinds of trouble getting their eSIM to activate. If this is happening to you, then you will have to call and get Tech Support to manually push through the activation - I think they have to get a new eSIM onto the phone and tweak some stuff on their end before it all works. Wouldn't be surprised if the outage yesterday had something to do with someone trying to update the Apple eSIM process on the Verizon side of things and it broke something. All the threads in the forums reporting the outage yesterday were from iPhone users...
Thank you for the information, Leizhang! We'll be sending a Private Message to best assist. ๐
~Izzy
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