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Issue with iPhone 16 Pro Not Unlocking After 60 Days

Dear Verizon Customer Support,

I hope you are doing well. I recently purchased an iPhone 16 Pro from the United States and activated it with Verizon. As per Verizon's policy, the phone should automatically unlock after 60 days, allowing me to use a SIM card from a different carrier. However, despite the 60-day period passing, I am still unable to switch to my Indian SIM. The phone is showing a "SIM locked" message and is not allowing me to use the new SIM.

According to your website, phones should automatically unlock after 60 days, but this has not happened in my case. Could you kindly assist me with the following:

Why is my iPhone 16 Pro still showing "SIM locked" after the 60-day period?

Are there any additional steps I need to take to unlock the phone?

Can you confirm whether the phone is eligible for unlocking, and if so, when can I expect it to be unlocked?

If there are any specific requirements for international customers (from India), please let me know.

For reference, here are my details:

Purchased Device: iPhone 16 Pro

Comments

SynthpopAddict

Was the phone used on Verizon's network for the 60 days? It's not just waiting 60 days.

iamsanny

Yes, the phone has been used on the Verizon network for 60 days.

SynthpopAddict

In that case, there's either a glitch in the system, or if you bought the phone from a 3rd party retailer, then Verizon isn't unlocking the phone because the purchase was not tied directly to your Verizon account. If you've requested an unlock through Verizon before and have gotten that generic "SIM Lock Appeal Denied" message, then you will have to try filing a complaint with the FCC. You will need plenty of proof of purchase showing you are the original owner of the phone.

Verizon_Support

We are here to support you. Sending you a private note now.

-Cryssie

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