I have been using verzion for 7 years
I have $830Device Promotional Credit For Device upgrade discount.
I placed the order and went to the store to pick it up. (Order 79504850)
But the store told me it was out of stock. You need to contact customer service to cancel the order and re-order it to be mailed to your home.
The customer service then canceled and re-ordered(Order 59533). But there is no $830 Device Promotional Credit on the receipt. The customer service said that they helped me match the discount and it would be delayed in displaying it.
I want to know if what the customer service said is true? Itโs been 24 hours and the discount still doesnโt show up. Do I still have to pay $50 if I return the phone without activating it?
It's important to mention that discounts and promotions usually take 1 billing cycle to appear on your account. Also, the following link will provide you with more details about our return policy. https://www.verizon.com/support/return-exchange-procedures/
~Geo
What should I do if there is no matching discount?
I apologize. Could you please provide us with more details?
~Geo
1.Account #
0589098839-00001
Order #
79504850
Date
December 27, 2024
Purchased via
Online
# D239301iPhone 16 Pro Max (646-509-3171)
Plan added Device upgraded Discount added Service added
Plan
UNLIMITED WELCOME $27.00
Device
iPhone 16 Pro Max monthly device payment
Agreement 1383743256
$33.33
Device Promotional Credit -$23.05
Services & perks
Decline Device Protection $0.00
iPhone 16 Pro Max (646-509-3171)
Plan added Device upgraded Discount added Service added
Plan
UNLIMITED WELCOME $27.00
Device
iPhone 16 Pro Max monthly device payment
Agreement 1383743256
$33.33
Device Promotional Credit -$23.05
Services & perks
Decline Device Protection $0.00
2.JIAN HUANG
IP16 PM 256GB BLT (646-509-3171)
Plan added Discount added Service added
Plan
UNLIMITED WELCOME $37.00
$10.00 Auto Pay & paper-free billing discount applied -$10.00
Device
IP16 PM 256GB BLT monthly device payment
Agreement 1383818389
$33.33
Services & perks
LOYALTY DISCOUNT $10 FOR 12 MO -$10.00
1. is the purchase receipt for my order, and 2 is the receipt that the customer service helped me re-purchase. There is no Device Promotional Credit on it. So I am confused.
1.Order #
79504850
2. Order #
201487
1. My purchase order
2. It is customer service reorder.
The order does not show Device Promotional Credit.
So I'm confused.
1.Thanks for your purchase, Jian!
Account #
0589098839-00001
Order #
79504850
Date
December 27, 2024
Purchased via
Online
# D239301
Payment today
$144.60
Here are todayโs charges:
Item Item Unit price Charges
Apple iPhone 16 Pro Max
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
Actual Price
$10.27/mo
Previous Price
$33.33/mo
Retail price:
Previous Price
$1,199.99
Qty: 1
Charges
Amount: $0.00
Upgrade fee: $35.00
Taxes & gov fees*: $109.60
Subtotal: $35.00
Taxes & gov fees*: $109.60
Total: $144.60
2.Thanks for your purchase, Jian!
Account #
0589098839-00001
Order #
201487
Date
December 28, 2024
Purchased via
Telephone order
# T326501
Payment today
$106.50
Here are todayโs charges:
Item Item Unit price Charges
Apple IP16 PM 256GB BLT
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
$33.33/mo
36 months, 0% APR;
Retail price:$1,199.99
Qty: 1
Charges
Amount: $0.00
Taxes & gov fees*: $106.50
Item
Ship: 3 to 5 Day Ground
Apple IP16 PM 256GB BLT
Unit price
$0.00
Promotion/Discount Charges
Amount: $0.00
Taxes & gov fees: $0.00
Subtotal: $0.00
Taxes & gov fees*: $106.50
Total: $106.50
1. My purchase order
2. It is customer service reorder.
The order does not show Device Promotional Credit.
So I'm confused.
1.Account #
0589098839-00001
Order #
79504850
Date
December 27, 2024
Purchased via
Online
# D239301
Payment today
$144.60
Here are todayโs charges:
Item Item Unit price Charges
Apple iPhone 16 Pro Max
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
Actual Price
$10.27/mo
Previous Price
$33.33/mo
Retail price:
Previous Price
$1,199.99
Qty: 1
Charges
Amount: $0.00
Upgrade fee: $35.00
Taxes & gov fees*: $109.60
Subtotal: $35.00
Taxes & gov fees*: $109.60
2.Account #
0589098839-00001
Order #
201487
Date
December 28, 2024
Purchased via
Telephone order
# T326501
Payment today
$106.50
Here are todayโs charges:
Item Item Unit price Charges
Apple IP16 PM 256GB BLT
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
$33.33/mo
36 months, 0% APR;
Retail price:$1,199.99
Qty: 1
Charges
Amount: $0.00
Taxes & gov fees*: $106.50
Item
Ship: 3 to 5 Day Ground
Apple IP16 PM 256GB BLT
Unit price
$0.00
Promotion/Discount Charges
Amount: $0.00
Taxes & gov fees: $0.00
Subtotal: $0.00
Taxes & gov fees*: $106.50
Total: $106.50
1. My purchase order
2. It is customer service reorder.
The order does not show Device Promotional Credit.
So I'm confused.
1.Apple iPhone 16 Pro Max
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
Actual Price
$10.27/mo
Previous Price
$33.33/mo
Retail price:
Previous Price
$1,199.99
Qty: 1
Charges
Amount: $0.00
Upgrade fee: $35.00
Taxes & gov fees*: $109.60
Subtotal: $35.00
Taxes & gov fees*: $109.60
Total: $144.60
2. Apple IP16 PM 256GB BLT
Device upgrade
256 GB BLACK TITANIUM
646-509-3171
IMEI: Available upon shipment
Device upgrade from:
Apple iPhone 13 Pro Max 128GB in Sierra
Blue
IMEI: 357447887440768
Unit price
$33.33/mo
36 months, 0% APR;
Retail price:$1,199.99
Qty: 1
Charges
Amount: $0.00
Taxes & gov fees*: $106.50
Item
Ship: 3 to 5 Day Ground
Apple IP16 PM 256GB BLT
Unit price
$0.00
Promotion/Discount Charges
Amount: $0.00
Taxes & gov fees: $0.00
Subtotal: $0.00
Taxes & gov fees*: $106.50
Total: $106.50
Great question. Promotions usually take 1 billing cycle to appear on your account.
~Geo
1. My purchase order
2. It is customer service reorder.
The order does not show Device Promotional Credit.
So I'm confused
Hi aron3, apologies for the confusion. If you'd like us to look deeper into your concerns, please respond in the private message being sent to you. From there we will gather your information to access your account and assist you further. -Red
Start a new topic or ask questions in the open forum.
