My mobile phone has been activated for 60 days and it is still locked. Please help me check

woyi
Enthusiast - Level 1

My mobile phone has been activated for 60 days and it is still locked. Please help me check

4 Replies
SynthpopAddict
Champion - Level 2

I've heard of this problem occurring if you bought the phone from a 3rd party, and not directly through Verizon.  Another thing which is problematic is if you're not the original owner, because it is possible for a phone to become permanently locked to a carrier for reasons I'm not allowed to discuss in detail.  If you're the only owner of the phone, you'll need plenty of evidence showing you legitimately purchased the phone for a SIM Lock Appeal to be successful.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep

Hey, Woyi, we know how important it is to know your device is fully unlocked and ready to use wherever you go. We're sending you a private message to help get things taken care of. 

-Cait

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Deal-12
Newbie

I have the same problem as you

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vzw_customer_support
Customer Service Rep

Hello Deal-12, we will be happy to check on this for you. I am sending a private message so that we can take a look.

-Joe

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