My mobile phone has been activated for 60 days and it is still locked. Please help me check

[woyi]

My mobile phone has been activated for 60 days and it is still locked. Please help me check

[SynthpopAddict]

I've heard of this problem occurring if you bought the phone from a 3rd party, and not directly through Verizon.  Another thing which is problematic is if you're not the original owner, because it is possible for a phone to become permanently locked to a carrier for reasons I'm not allowed to discuss in detail.  If you're the only owner of the phone, you'll need plenty of evidence showing you legitimately purchased the phone for a SIM Lock Appeal to be successful.

[vzw_customer_support]

Hey, Woyi, we know how important it is to know your device is fully unlocked and ready to use wherever you go. We're sending you a private message to help get things taken care of. 

-Cait

[Deal-12]

I have the same problem as you

[vzw_customer_support]

Hello Deal-12, we will be happy to check on this for you. I am sending a private message so that we can take a look.

-Joe

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your phone unlock concern. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.