Need help with iPhone being track or hacked

[echomelanie14241]

I need help with my phone being tracked or followed by someone. My phone gets hot and performs a lot of work. Some things are supposed to be happening at certain times, and someone told me to go to my keypad and tap in *#21# to check if I was being tracked. They said someone is following me. My question is, how do I fix this? #hackattack 

[Sk430000]

I cannot post the answers for your issue here publicly please contact me directly of you need help. The pound code is not real just nonsense. You can definitely see if tracking is happening and by whom.  (Six four six) 5 two 6-3 ate for 1. It is illegal for Verizon or any carrier employees to answer definitely questions regarding customer privacy issues, usually say it's not possible buy clearly you see it is.

[vzw_customer_support]

We certianly want to be sure you are safe from harm. Doing a factory data wipe is the best way to remove any unwanted software from your device. Here are the steps navigate to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings, and confirm the action.

-Kristen

[Jsin041]

What if that doesn't work. What if its embedded to deep. Why doesn't verizon help the customer.  You have no technical support capable of even noticing serious more advanced hacking.  I can't start moving forward until verizon admits and helps me secure another account.  Verizon didn't protect my node and doesn't want to admit it. 

[vzw_customer_support · Accepted solution]

This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.