I placed an order for 2 iPhone 15s as a new customer yesterday evening. I never received a confirmation email but I did screenshot the confirmation number at the end of my purchase. However when I try to check my order status it is asking for an location id which it says should be on the confirmation email so I can't even check the status. I was charged for the order so now I'm worried what's happening with my order. Not a great experience for a new customer to have. Would appreciate any help. Especially from a Verizon rep.
MjLove22, help is here as we can get you pointed in the right direction for assistance. We only have access to active accounts as we cannot view the order just yet. Please contact our Internet Orders department directly by dialing 866-338-7390.
-Natasha
Im having the same problem...I have to wait until tomorrow to see if I get an email because customer service is closed, but they made sure to charge my card but have yet to get an email..
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