I ported my number from my employer’s Verizon business account to a new personal account I opened at Verizon. Received port pin, completed all steps, received message transfer complete. Go to Verizon store, purchased new phone to attach to new account, as I have to turn in old phone to employer. New phone will not active due “pending order” on account. Two tickets created after hours in the store on three different visits and them spending hours on phone with Verizon. Still no resolution. Old phone still working, but I have to turn it in, new phone won’t activate. Completely stuck.
