No cell service in neighborhood
LongtimeVerizonuser3
Enthusiast - Level 1

I live in Queen creek Arizona and moved here in early 2021. Since we moved in, we get absolutely zero service for probably 2 square miles surrounding our home.  I wish I was exaggerating when I say ZERO signal. This is a huge issue with the whole neighborhood based off of the community facebook group discussions. Areas of disruption are consistently between Ellsworth and hunt highway and Gary and hunt highway. Right south of Pegasus air park. Any suggestion or solution would be helpful.

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Re: No cell service in neighborhood
vzw_customer_support
Customer Service Rep

Oh, no! Dealing with service issues can be frustrating, especially if you are encountering signal issues. Verizon is here to help.

 

What exactly happens when you attempt to use the service (calls, texts, data)? What recent changes have you made?

~Gilbert

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Re: No cell service in neighborhood
flyingdoc1
Enthusiast - Level 1

I live in Pegasus Airpark and the problems started a few years ago (when they switched to 5G, maybe?).  Calls drop all the time, slow connection when it is there.

Re: No cell service in neighborhood
vzw_customer_support
Customer Service Rep

Hi Flyingdoc1, thank you for reaching out with your service concern. Does this happen both indoors and out? How far do you need ot travel for service to improve? 

-Melissa

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Re: No cell service in neighborhood
QCcowboy
Enthusiast - Level 1

We have this same problem. The area near the new high school, Crismon High, is a dead zone where we cannot send or receive texts, access any data, etc.

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Re: No cell service in neighborhood
SynthpopAddict
Contributor - Level 3

If another carrier has service in that area, it's time to port.

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I'm not a Verizon employee, just another customer trying to help.
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Re: No cell service in neighborhood
vzw_customer_support
Customer Service Rep

Hello, QCcowboy. So sorry to hear of this. What is the zip code? What do you experience with your service upon leaving the school area? 

-Natasha

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Re: No cell service in neighborhood
stevesegal1
Newbie

The same happens in Scottsdale area code 85258. Service is intermittent. Cell phones do not connect at all in many spots in my neighborhood. I am not just talking about lack of signal in my home but also up and down my street out doors. I have called many times and there seems to be no solution from Verizon. The problem is blamed on the interference of various buildings in the area blocking the signal. The problem has gotten much worse in the past 9 to 12 months. I do not know of any major building project in my area which has gone up during that time. 

I am interviewing neighbors who use different cell providers to see if they are receiving better service.  

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Re: No cell service in neighborhood
vzw_customer_support
Customer Service Rep

Hello, stevesegal1. Help is here as you definitely deserve some answers. Please tell me more. I see you stated that you contacted us regarding the signal issue. Do you know if we submitted a network ticket? Is this here the info came from regarding the buildings in the area? 

-Natasha

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Re: No cell service in neighborhood
LongtimeVerizonuser3
Enthusiast - Level 1

In my house and anywhere in the neighborhood I get zero connectivity. No internet, no texts, or calls. Might as well have a landline 

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