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No service on iPad

So I got an iPad from y’all, and I try using the service on it, and it doesn’t work. It works on Wi-Fi, but not on service. This is why I have T-Mobile. I never had an issuing with Verizon till now. I might switch the provider on my iPad over to T-Mobile, and cancel the Verizon bill. Thanks, Verizon.

Comments

Ann154

The iPad might be still SIM locked to Verizon if it hasn't connected to the Verizon network for a minimum of 60 days. It also might not be compatible with the T-Mobile network either.

SynthpopAddict

Did you purchase a data-only service plan for the iPad? If not, then that's why you can't access cellular service. Otherwise, it's some issue with your account or SIM where Verizon will have to tinker with it on their end because it sounds like the iPad isn't activated correctly.

If you've had the iPad for less than 30 days, you could probably return it if you pay a restocking fee.

Verizon_Support

Hello, Andrew66. Having access to your tablet is a must. Help is here. Please share more info. Does your iPad have a current account with us? With Wi-Fi off, which signal indicator do you see on the device, LTE, 5G, or SOS (no service)?

-Natasha

Isaiahziggy33

I’m having the same problem just got a replacement iPad cuz my screen cracked and service worked on the other iPad but not this one even when I have full bars of LTE

Verizon_Support

Thank you for lifting your concerns about your replacment iPad. At any point have you shut down both iPads and only turned the new one back on? What error message do you get?

-Melissa

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