Not receiving calls / texts on wifi

Deej55
Enthusiast - Level 1

The problem is sometimes I will not receive phone calls or text messages while I am at home on the Wi-Fi. Wi-Fi calling is on. 
I would just turn it off, but the Verizon cell signal is very weak in my home but this issue is not constant. It is very sporadic so maybe 30 minutes of the day will be like this, but I also have no idea when it’s happening

 

If anybody has a way to fix this or similar experience, please tell me

1 Reply
vzw_customer_support
Customer Service Rep

Hey there, Deej55, we certainly want to help ensure that you receive your calls! Is this happening only when connected to your home WiFi? Were you consistently receiving calls over WiFi previously? What model phone are you currently using?

-Lauren

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