My iPhone has not been able to receive all incoming calls. I went through all of the trouble shooting steps. Verizon said I needed a new phone. The new phone does this as well. Tech support says it needs a factory reset because something was downloaded and it created a software issue. They also said I did NOT need a new phone which in the end will cost me an extra $300 with cost of new phone, new chargers, adapters, case, screen protectors, activation fees. Anyone else with this same issue? How was it resolved? I heard this happening to at least 4 other Verizon users in our area.
customer service has been horrendous. I have spoken with approximately 18 different representatives which have left me with empty promises. Issues have been:
claiming I needed a new phone which I did not
provided me with minimal trouble shooting options before saying I need a new phone
problems with ordering the new phone they said it was ordered and it was not
did not process it as a trade in which no shipping label was sent. They claim I owe payments on two phones, one which they have in their possession
multiple times I called to request a shipping label and one was finally sent days before the trade was due (30 days)
Old phone is currently lost at a Verizon facility because Verizon sent the wrong address on the shipping label- tracking number says it has been received I did include my name, phone number, model phone, color, EIN number inside the box.
multiple billing issues- I moved one of our lines to another provider and Verizon is still charging for that line
Verizon email offered us $20 off per line- I called an a representative applied it to the account and gave me an estimate of the next bill that promo has not been applied to next months bill when I review it on the Verizon app
a supervisor was going to review my account and get back to me- never did
The list goes on!
