My iphone is not receiving text from select group Text strings. This seems to happen when there is an android phone involved. I have an iPhone 13 with plenty of storage space available. Thank you for your help
Oh no! Let's get those group messages flowing. What messaging app are you using? Is MMS turned on? Does this change with Wi-Fi off? -Joe
Have you tried the tips in the article in the Knowledge Hub section? Go to Knowledge Hub under the Quick Links to the right and there's a thread there about texting issues on iPhones.
I have the same issue and I have an iPhone 14 Pro Max and have tried all of the suggested fixes:
Nothing really seems to make a difference. I don't get some group messages from android users and apparently Amazon order requests from my kids now either. No iphone message issues (groups our by themselves) on or off wifi. Single non group android messages are not a problem either.
Oh, wow! Dealing with tech issues can be frustrating, especially when it comes to messaging. Our goal is to help you in the best way possible.
When did the issue start (time/date; did it ever work)? What recent changes have you made (new phone, software update, new apps, relocated, trip, etc.)? Who else is experiencing this problem (other account users, friends, family, neighbors, coworkers, etc.)? Aside from the messages, any other problems (calls/data)?
~Gilbert
The issue really became noticeable the last few days when I was asked why I didn't respond to text messages and then also didn't receive the shortcode text from Amazon to approve an order last night. The only change was the ios update about a week ago. The only issue prior was a weird lag in my message app. Nothing else has changed at all!
Thank you for those additional details. Outside the Amazon text have you noticed any issues with 1 to 1 texts?
-Melissa
Not that I am aware of!
Any updates on this? I occasionally do not receive messages or images in a group text that includes android users (I'm on an iPhone 15). Never happens with iPhone only groups. Sometimes I do get them eventually but they are out of order (arrive after other messages that were sent later). Happens on my wife's iPhone too (iPhone 14). We noticed this only this year.
Hey there, jayrosen1576, sorry to hear you're running into some messaging issues! Are you missing messages from certain users? Do you recall any changes around the time this issue started? What messaging app are you currently using?
-Lauren
I’ve had this issue for weeks. It happened once I updated to iOS 18. I’ve done every troubleshooting step on Verizon’s page. Starting to lose faith in Verizon between this and slower than normal service.
Thank you for raising your concerns. To make sure we're aligned, is this only impacting group texts that include Android users like others here?
I just switched to Verizon last week and got a new iPhone 16. Since then, I have not been able to participate in group SMS threads. If RCS and MMS settings are both on, I can receive SMS sent to a group thread, but I cannot respond. The SMS I attempt to send fails to deliver. If I turn RCS setting off, then I stop receiving SMS’s sent to a group thread. If I turn RCS on, but MMS off, when I respond to a group thread, it sends the message to each member of the group individually. I also can’t send or receive MMS, while this setting is turned off. Basically, there is no setting configuration that works. If this can’t be resolved, I’ll need to leave Verizon. It’s totally untenable to not be able text in this day and age and with “the latest technology”.
Having all your messaging working properly is crucial. As someone who relies on my own texting back and forth constantly, I realize how stressful this must be. We will ensure this gets turned around for you ASAP. A private message is being sent to assist you further.
-Sean
I've been having a similar issue since middle of September with a 14 Plus. There's a lag in group chats that involve an android and when photos are sent in these group chats everything sends out of order. This only happens with group chats, if I'm messaging a single android user everything acts as normal. iPhone to iPhone messaging and group chats are also fine. One of the group chats affected on my end is my family group chat where we are all on the same account, everyone receives these messages fine except me and my 2 sisters also have iPhones. I've also had calls go straight to voicemail but I'm unsure if this is related.
I've been back and forth from Apple to Verizon multiple times, Apple says it's Verizon, Verizon says it's Apple. Apple has reset my network settings, messed with some other settings multiple times, I also went to Verizon at this time to have my eSIM replaced, that still didn't fix it so Apple replaced all the hardware in my phone which still didn't work and eventually even sent me a new phone which still didn't fix it. Apple told me to have Verizon turn my line off and on, the Verizon store only gave me the phone number for tech support which was zero help because they refused to help me due to not being the primary account holder (it's my mom and she gave me log in access). At this point if theres no fix I will have to switch providers, for all the money we pay I shouldn't be having this issue since forever.
We certainly want to make sure you are not missing out on important family pictures or text. I am happy to help you with troubleshooting. Please keep an eye out for a private message from me.
-Jazzy
I'm having the same exact problem, was there ever a resolution for this thread
We want to make sure you're getting all of your messages, susiecho97! We're sending a private message your way so we can get things working.
-Cait
I am having the exact same problem and have followed all the troubleshooting steps to no avail. Was a resolution ever reached here?
Thanks for reaching out - let's get this figured out together! When did you first notice this problem? What troubleshooting have you done so far?
-Dee
I am having this same issue is there a fix?
Hey Amazahem, we do not want you to miss out on any texts you need. We will be sending you a private message so that we can help get you back on track.
-Rosie
I am also having this exact problem for both my husband’s iPhone and mine. Is there a resolution for this issue?
Thank you for reaching out to us with your concerns. To better assist you, please tell us a little more. What model is your device? What is the texting app you are using? Do you have issues texting specific numbers or with all lines?
~Maria
Add me to the list of people who are having this problem. Why is there no solution posted on this forum?
Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a private note in order to troubleshoot your group message issue.
-Will
Was there ever any resolution to this? I have been having the exact same issue just recently started and it is beyond frustrating
Thank you for bringing this issue to our attention, Theresa050. We would appreciate the opportunity to help, please be on the lookout for a Private Note from us offering support.
-Christy
I’m having the same issue, has been going in for about 1.5 weeks now. I only receive sporadic messages from group texts that involve Android users. Sometimes they come in hours later, but typically not at all. I’ve tried the troubleshoot items listed online (toggle MMS, make sure phone is fully updated, have plenty storage available, etc.) and it’s still not resolved. Has anyone here been able to find a resolution yet?
On my group texts with Android users, I find that the non-Verizon iPhone users have no problem, so it’s clearly some kind of Verizon issue. Please advise.
Nearly 2 weeks is far too long to be experiencing this issue, Gpbowman. I appreciate all of the troubleshooting you have already attempted on your own, and I am happy to assist. Please be on the lookout for a private message from us for help.
-Joseph
I have had similar issues. Either I don’t get a group message at all or sometimes a message looks like it was sent only to me but it was actually sent to the whole group. I got this new Iphone 16 last month. Most messages arrive but once in a while there is a glitch.
Hi, we want to help and make sure you can send and receive with no problems. Please meet us in the Private Note sent.
~Gina
I, too, am having this same issue. It began when I switched to a new 16 pro max last month. It is in my family group message that hs one android user. Please advise!!!
We want to help and make sure your group messaging is working. A privte note has been sent so we can discuss in more detail.
-Bryan
One of my family plan phones is having this same issue. We have gone through all the setting configurations and potential blocks we could find. The phone is under my 13 y.o. son’s name, and we’re on the family plan but I can’t find any more settings to change that would be blocking these group messages. All necessary settings are set to allow group messaging but he can’t see group texts that include android phones. Please advise on how to fix. Thank you.
Is there a solution to this? It seems like no one is answering? New iPhone 16. One certain group text. Was told to enable some text setting that isn't even there. Is my daughter's phone so she's at school. This is frustrating as heck. Brand new phone.
We want to ensure all messages are working for all members of the family, PM96. We appreciate the steps you have taken so far and would like to keep working towards a solution. Please tell us more. When did this issue start? Were there any changes to your sons device when this started such as new updates or apps? Is this happening with all messages or is it sporadic?
-Danielle
Any updates to this fix? I have been having this issue for years and seems to be something with Verizon
I recently experienced this issue. I have a iPhone 16. Happened on a iPhone message and Android.
Hello! We want to make sure you are not the one missing out on any important texts. Can you please tell us more about what you're experiencing including what messaging app you are using?
-Luis
Hey Zola34, we want to make sure you can text those you need. Sending you a private message now.
Add me to the list of impacted users. No fix seems to exist…?
This is happening to both my wife and I in group threads. This is seems to be Verizon specific - friends on Verizon have the issue but those on AT&T don't. I'm happy to communicate in a private message, but maybe Verizon could figure out what the actual problem is and post a public fix instead?
I, like many others here, am also experiencing this issue.
Please advise.
Let's provide you with group message support. I am sending you a PM.
Hello, we want to help and make sure you can use all your services. Please meet us in the Private Note sent to further assist you.
Any solutions to this? I have tried all recommended solutions in this thread and nothing seems to be working. I do not receive messages from group chats with a non-iPhone user. If I do try to send a text, it either will not send at all or will send to everyone individually. I have SMS, MMS, and RCS turned on.
Hello. We'd like to help and find the root cause of the issue asap. I'll send you a Private Message, so we can take a closer look.
m9753 Thank you for reaching out. We would be happy to look into this. We will be sending a PM.
-Harry
Happening on my iPhone 15 pro max since April. Had no issues with group texts between iPhone and android phone prior to then.
I'm sorry to hear you are having these group messaging issues. What troubleshooting have you done? What messaging app are you using?
-Joe
Any solutions to this? I’ve also been having this issue for about a week! Group messages come through individually and none of the posted solutions help.
I'm having this issue as well. Any fix yet?
We're sorry to read that you're having this issue with messages. Is RCS messaging turned on in your Message settings? ~Peter
I am having the same issue. iPhone 16 Pro Max, using the messages app, and for the past month or so I will sometimes not receive an image that someone with an Android sends. Sometimes the RCS reactions work, and sometimes I get a "Reacted to an image" message instead of the reaction. I've turned off and on MMS, RCS, iMessage, Airplane Mode, Send as Text Message, Filter Unknown Senders, Reset Network Settings, Power off and Power on, Soft Reset, etc. iOS is up to date as well. Nothing has worked.
Sorry to hear that you're having a similar issue with your iPhone 16 Pro Max. We'd love to provide additional support and resolve this concern, please be on the lookout for a Private Note from us offering assistance.
I am having the same problems. It’s driving me nuts. Group text with 1 android and 3 iPhones. I have iPhone 15. It’s so intermittent
I have had the same issue since purchasing my new iPhone 16 in July. Any solutions seem to work?
We want to make sure our customers can use their device as expected. Please look out for a Private Note we'll be sending shortly to help resolve this concern.
~Brian
