My iphone is not receiving text from select group Text strings. This seems to happen when there is an android phone involved. I have an iPhone 13 with plenty of storage space available. Thank you for your help
Oh no! Let's get those group messages flowing. What messaging app are you using? Is MMS turned on? Does this change with Wi-Fi off? -Joe
Have you tried the tips in the article in the Knowledge Hub section? Go to Knowledge Hub under the Quick Links to the right and there's a thread there about texting issues on iPhones.
I have the same issue and I have an iPhone 14 Pro Max and have tried all of the suggested fixes:
Nothing really seems to make a difference. I don't get some group messages from android users and apparently Amazon order requests from my kids now either. No iphone message issues (groups our by themselves) on or off wifi. Single non group android messages are not a problem either.
Oh, wow! Dealing with tech issues can be frustrating, especially when it comes to messaging. Our goal is to help you in the best way possible.
When did the issue start (time/date; did it ever work)? What recent changes have you made (new phone, software update, new apps, relocated, trip, etc.)? Who else is experiencing this problem (other account users, friends, family, neighbors, coworkers, etc.)? Aside from the messages, any other problems (calls/data)?
~Gilbert
The issue really became noticeable the last few days when I was asked why I didn't respond to text messages and then also didn't receive the shortcode text from Amazon to approve an order last night. The only change was the ios update about a week ago. The only issue prior was a weird lag in my message app. Nothing else has changed at all!
Thank you for those additional details. Outside the Amazon text have you noticed any issues with 1 to 1 texts?
-Melissa
Not that I am aware of!
Any updates on this? I occasionally do not receive messages or images in a group text that includes android users (I'm on an iPhone 15). Never happens with iPhone only groups. Sometimes I do get them eventually but they are out of order (arrive after other messages that were sent later). Happens on my wife's iPhone too (iPhone 14). We noticed this only this year.
Hey there, jayrosen1576, sorry to hear you're running into some messaging issues! Are you missing messages from certain users? Do you recall any changes around the time this issue started? What messaging app are you currently using?
-Lauren
Iโve had this issue for weeks. It happened once I updated to iOS 18. Iโve done every troubleshooting step on Verizonโs page. Starting to lose faith in Verizon between this and slower than normal service.
Thank you for raising your concerns. To make sure we're aligned, is this only impacting group texts that include Android users like others here?
-Melissa
I just switched to Verizon last week and got a new iPhone 16. Since then, I have not been able to participate in group SMS threads. If RCS and MMS settings are both on, I can receive SMS sent to a group thread, but I cannot respond. The SMS I attempt to send fails to deliver. If I turn RCS setting off, then I stop receiving SMSโs sent to a group thread. If I turn RCS on, but MMS off, when I respond to a group thread, it sends the message to each member of the group individually. I also canโt send or receive MMS, while this setting is turned off. Basically, there is no setting configuration that works. If this canโt be resolved, Iโll need to leave Verizon. Itโs totally untenable to not be able text in this day and age and with โthe latest technologyโ.
Having all your messaging working properly is crucial. As someone who relies on my own texting back and forth constantly, I realize how stressful this must be. We will ensure this gets turned around for you ASAP. A private message is being sent to assist you further.
-Sean
I'm having the same exact problem, was there ever a resolution for this thread
We want to make sure you're getting all of your messages, susiecho97! We're sending a private message your way so we can get things working.
-Cait
I've been having a similar issue since middle of September with a 14 Plus. There's a lag in group chats that involve an android and when photos are sent in these group chats everything sends out of order. This only happens with group chats, if I'm messaging a single android user everything acts as normal. iPhone to iPhone messaging and group chats are also fine. One of the group chats affected on my end is my family group chat where we are all on the same account, everyone receives these messages fine except me and my 2 sisters also have iPhones. I've also had calls go straight to voicemail but I'm unsure if this is related.
I've been back and forth from Apple to Verizon multiple times, Apple says it's Verizon, Verizon says it's Apple. Apple has reset my network settings, messed with some other settings multiple times, I also went to Verizon at this time to have my eSIM replaced, that still didn't fix it so Apple replaced all the hardware in my phone which still didn't work and eventually even sent me a new phone which still didn't fix it. Apple told me to have Verizon turn my line off and on, the Verizon store only gave me the phone number for tech support which was zero help because they refused to help me due to not being the primary account holder (it's my mom and she gave me log in access). At this point if theres no fix I will have to switch providers, for all the money we pay I shouldn't be having this issue since forever.
We certainly want to make sure you are not missing out on important family pictures or text. I am happy to help you with troubleshooting. Please keep an eye out for a private message from me.
-Jazzy
I am having the exact same problem and have followed all the troubleshooting steps to no avail. Was a resolution ever reached here?
Thanks for reaching out - let's get this figured out together! When did you first notice this problem? What troubleshooting have you done so far?
-Dee
Start a new topic or ask questions in the open forum.
