Not receiving group text messages

[Jcurrier12]

My iphone is not receiving text from select group Text strings. This seems to happen when there is an android phone involved. I have an iPhone 13 with plenty of storage space available. Thank you for your help

[vzw_customer_support]

Oh no! Let's get those group messages flowing. What messaging app are you using? Is MMS turned on? Does this change with Wi-Fi off? -Joe

[SynthpopAddict]

Have you tried the tips in the article in the Knowledge Hub section?  Go to Knowledge Hub under the Quick Links to the right and there's a thread there about texting issues on iPhones.

[Tinar78]

I have the same issue and I have an iPhone 14 Pro Max and have tried all of the suggested fixes:

• MMS on
• SMS on
• Restart phone 
• Delete old messages 
• Check for blocked contacts
• Make sure you have storage space ( I have 50 GB available)
• Up to date
• Reset network settings
• Make sure the app is up to date

Nothing really seems to make a difference. I don't get some group messages from android users and apparently Amazon order requests from my kids now either. No iphone message issues (groups our by themselves) on or off wifi. Single non group android messages are not a problem either.

[vzw_customer_support]

Oh, wow! Dealing with tech issues can be frustrating, especially when it comes to messaging. Our goal is to help you in the best way possible.

When did the issue start (time/date; did it ever work)? What recent changes have you made (new phone, software update, new apps, relocated, trip, etc.)? Who else is experiencing this problem (other account users, friends, family, neighbors, coworkers, etc.)? Aside from the messages, any other problems (calls/data)?

~Gilbert

[Tinar78]

The issue really became noticeable the last few days when I was asked why I didn't respond to text messages and then also didn't receive the shortcode text from Amazon to approve an order last night. The only change was the ios update about a week ago. The only issue prior was a weird lag in my message app. Nothing else has changed at all!

[vzw_customer_support]

Thank you for those additional details. Outside the Amazon text have you noticed any issues with 1 to 1 texts? 

-Melissa

[Tinar78]

Not that I am aware of!

[jayrosen1576]

Any updates on this? I occasionally do not receive messages or images in a group text that includes android users (I'm on an iPhone 15). Never happens with iPhone only groups. Sometimes I do get them eventually but they are out of order (arrive after other messages that were sent later). Happens on my wife's iPhone too (iPhone 14). We noticed this only this year.

[vzw_customer_support]

Hey there, jayrosen1576, sorry to hear you're running into some messaging issues! Are you missing messages from certain users? Do you recall any changes around the time this issue started? What messaging app are you currently using?

-Lauren

[Tishtock]

Is there a solution to this? It seems like no one is answering? New iPhone 16. One certain group text. Was told to enable some text setting that isn't even there. Is my daughter's phone so she's at school. This is frustrating as heck. Brand new phone. 

[vzw_customer_support]

Hi Tishtock, Please respond to the private note we'll be sending in order to take a closer look. We are here to help! -Red

[Azmj23]

I’ve had this issue for weeks. It happened once I updated to iOS 18.  I’ve done every troubleshooting step on Verizon’s page. Starting to lose faith in Verizon between this and slower than normal service. 

[vzw_customer_support]

Thank you for raising your concerns. To make sure we're aligned, is this only impacting group texts that include Android users like others here? 

-Melissa

[SageAnd3r]

I just switched to Verizon last week and got a new iPhone 16. Since then, I have not been able to participate in group SMS threads. If RCS and MMS settings are both on, I can receive SMS sent to a group thread, but I cannot respond. The SMS I attempt to send fails to deliver. If I turn RCS setting off, then I stop receiving SMS’s sent to a group thread. If I turn RCS on, but MMS off, when I respond to a group thread, it sends the message to each member of the group individually. I also can’t send or receive MMS, while this setting is turned off. Basically, there is no setting configuration that works. If this can’t be resolved, I’ll need to leave Verizon. It’s totally untenable to not be able text in this day and age and with “the latest technology”.

[vzw_customer_support]

Having all your messaging working properly is crucial.  As someone who relies on my own texting back and forth constantly, I realize how stressful this must be.  We will ensure this gets turned around for you ASAP.  A private message is being sent to assist you further.

-Sean

[susiecho97]

I'm having the same exact problem, was there ever a resolution for this thread

[vzw_customer_support]

We want to make sure you're getting all of your messages, susiecho97! We're sending a private message your way so we can get things working. 

-Cait

[Gnrhodes13]

I am also having this exact problem for both my husband’s iPhone and mine. Is there a resolution for this issue? 

[vzw_customer_support]

Thank you for reaching out to us with your concerns. To better assist you, please tell us a little more. What model is your device? What is the texting app you are using? Do you have issues texting specific numbers or with all lines? 

~Maria

[stephluc]

I've been having a similar issue since middle of September with a 14 Plus. There's a lag in group chats that involve an android and when photos are sent in these group chats everything sends out of order. This only happens with group chats, if I'm messaging a single android user everything acts as normal. iPhone to iPhone messaging and group chats are also fine. One of the group chats affected on my end is my family group chat where we are all on the same account, everyone receives these messages fine except me and my 2 sisters also have iPhones. I've also had calls go straight to voicemail but I'm unsure if this is related.

I've been back and forth from Apple to Verizon multiple times, Apple says it's Verizon, Verizon says it's Apple. Apple has reset my network settings, messed with some other settings multiple times, I also went to Verizon at this time to have my eSIM replaced, that still didn't fix it so Apple replaced all the hardware in my phone which still didn't work  and eventually even sent me a new phone which still didn't fix it. Apple told me to have Verizon turn my line off and on, the Verizon store only gave me the phone number for tech support which was zero help because they refused to help me due to not being the primary account holder (it's my mom and she gave me log in access). At this point if theres no fix I will have to switch providers, for all the money we pay I shouldn't be having this issue since forever.