Odered a 16 Pro Max on 9/13 and still hasnt shipped as of 10-22

jreynolds1273
Enthusiast - Level 2

Getting ready to hop over to AT&T with my line after being loyal to Verizon for over 12 years. . Pre-ordered on 9-13 yet still hasnt shipped and it's 10-22.

How is that possible???

5 Replies
LokiDoodle
Newbie

We are still waiting too.  Apparently Apple canโ€™t keep up with demand

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jreynolds1273
Enthusiast - Level 2

I ended up canceling and reordering and it arrived 2 days later.

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vzw_customer_support
Customer Service Rep

Hey there, jreynolds1273, we can understand how important it is to make sure your iPhone on the way. When checking your order in My Verizon are you seeing that the ship/delivery date has already passed?

-Lauren

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jreynolds1273
Enthusiast - Level 2

yes by almost a month. I have reordered and got the phone since but the rep that was canceling the original order didnt seem to cancel it and it's still pending from Sept 13th.

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vzw_customer_support
Customer Service Rep

jreynolds1273, congrats on getting your new phone. We can see about canceling the original order. I have sent you a Private Messge for further assistance.

-Natasha

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