Old account closed phone in collections

The_Hermit
Enthusiast - Level 2

I had financial troubles medical related. My new 12 pro max account was put into collections and it seems I can not give the phone for someone to use on his Verizon account . Am I missing some options here? They donโ€™t say weather since he is also Verizon that if he pars a certain amount they will do it . They just claim it basically trash. I donโ€™t totally trust the stores sales people   And I was able to get the new 14vp m but still have no answer on weather there are options for the phone to be unlocked and turned on for another customer. 
I can do one more second or the โ€˜easierโ€™ automated phone promos and they never offer options to speak to anything having to do with old account re activation. 

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4 Replies
vzw_customer_support
Customer Service Rep

 

I'm sorry yo hear you had a medical issue. If a device is suspended for a payment issues it is unable to be unlocked by that Carrier until the past due balance has been paid. -Joe

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The_Hermit
Enthusiast - Level 2

12 pro max.png

 

 

 

 

 

Even if it shows as Activated, Unlocked and Clean?

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vzw_customer_support
Customer Service Rep

Great question, The_Hermit. The device cannot be used for a different person until all financial obligations are paid in full. 

-Natasha

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The_Hermit
Enthusiast - Level 2

Well I gave it to an elder family friend who had little more than a landline to use incase he needed help. 
like say he fell in a room that the phone wasnโ€™t in. 
it showed clear, he called and had a working cellphone in under 5 min. 
only thing he paid was for the service and whatever fees Verizon charges for the blessing of being able to give them money every month. Think total was in the $100 ish range. 
โ€˜They said whoever bought the debt either had it locked and being 2 years old may have sold it off or maybe never locked it to begin with. 
Anyway, at least a new 12Pro Max didnโ€™t go to the landfill and instead is making an old man happy and feeling safe. 

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