Old account closed phone in collections
The_Hermit
Newbie

I had financial troubles medical related. My new 12 pro max account was put into collections and it seems I can not give the phone for someone to use on his Verizon account . Am I missing some options here? They don’t say weather since he is also Verizon that if he pars a certain amount they will do it . They just claim it basically trash. I don’t totally trust the stores sales people   And I was able to get the new 14vp m but still have no answer on weather there are options for the phone to be unlocked and turned on for another customer. 
I can do one more second or the ‘easier’ automated phone promos and they never offer options to speak to anything having to do with old account re activation. 

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Re: Old account closed phone in collections
vzw_customer_support
Customer Service Rep

 

I'm sorry yo hear you had a medical issue. If a device is suspended for a payment issues it is unable to be unlocked by that Carrier until the past due balance has been paid. -Joe

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Re: Old account closed phone in collections
The_Hermit
Newbie

12 pro max.png

 

 

 

 

 

Even if it shows as Activated, Unlocked and Clean?

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Re: Old account closed phone in collections
vzw_customer_support
Customer Service Rep

Great question, The_Hermit. The device cannot be used for a different person until all financial obligations are paid in full. 

-Natasha

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