I am writing to express my ongoing concern regarding the connectivity issues I have been experiencing with my iPhone 13 Pro for nearly a year now, particularly while above ground in Brooklyn and Manhattan.
Despite my previous engagements with your team and the offered resolution, the problem persists. In your latest communication dated January 12, 2024, it was conveyed that all available options had been exhausted to address this matter comprehensively. While I appreciate the efforts made to resolve the issue, I regret to inform you that my iPhone continues to enter SOS mode spontaneously, leading to a loss of complete cell service.
I understand the previous offer to waive the $35 upgrade fee for a new device order but not the associated taxes. However, this proposed solution did not effectively address the persistent connectivity problems, as my phone is still encountering issues.
On January 26, 2024, I reached out once again, providing new pictures that validate the ongoing SOS mode occurrences. Regrettably, I have not yet received a response to this latest correspondence.
I appreciate your dedication to customer satisfaction and your efforts to resolve this matter. However, as the problem persists, I kindly request further assistance in finding a comprehensive solution to ensure uninterrupted and reliable service.
Thank you for your attention to this matter, and I look forward to a prompt resolution.
MJ515 thank you for the details that you have shared and we understand your concern with having ongoing device and connectivity issues. You have shared that you have been in contact with us previously and have also shared images of what is occuring with the device, was this interaction through customer service, online or in a store location? We want to make sure we review all relevant details. Additionally, can you share what troubleshooting steps we may have completed with you up until this point? We don't want to ask you to attempt steps that have not offered any improvement.
-Andi
02/02/2024
During the customer service interaction, various troubleshooting steps were undertaken to address the connectivity issues with my iPhone. These steps included turning the phone off and on, a one-minute power cycle, resetting cellular settings, a complete phone reset, factory data reset, and a meticulous process of adding back apps individually. Additionally, a temporary switch to Voice over 4G LTE was implemented for 1-2 days as part of the diagnostic efforts. Despite these measures, the persistent problem of the phone entering SOS mode remains unresolved.
Thank you for sharing the steps that were taken with you. A new software update 17.3 was released commercially on 1/22/24 for iphones XS and newer. This update contains various bug fixes and connection improvements. Can you confirm if your device has this updated software, if not, can you complete the software update and let us know if there are any improvements?
-Andi
02/02/2024
update complete!
No improvements have been made
I have yet to receive a response
I have been a Verzion wireless customer for 3 years not and always pay my bill on time, Iโm a very dissatisfied Verzion customer!
MJ515, thank you for letting us know that you have updated the software and no changes have been experienced. We will be sending you a Private Message so that we can review your account further.
-Andi
Okay now what is Verzion gonna do next
Not a thing. It's almost June and I've had this same problem for months.
Andi,
Verzion wireless has 117,100 globally. If you are unable to remedy, please keep me abreast
2 replacement iPhone 13 Pro
Your response is greatly appreciated
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