I have placed 6 calls to customer service with two representatives saying they would call me back. They never called me back. I have been to the store twice and I have spent over 5 hours on the phone with customer service. The issue is still not resolved after two months. I need to speak to a supervisor or a regional representative at this point.
We are sorry to read that you've been dealing with this issue for such a long time, as this is never the experience we want for you. If you could provide us with additional details, we'll be glad to help out.
~Freddy
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