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Promotional credit removed when I upgraded by two phones to the iPhone 16 pro

AP1956

Promotional credit removed from my account. I was told I would continue to receive the promotional credit with my upgraded phones with the trade ins. When I look at my next bill there is no credits on either line. I have chatted and called with no help from either. Just to call back next week. I would have never upgraded my phones if I knew this was going to happen.

Comments

Verizon_Support

We want to make sure you're getting the offers you expected. Are these promotional credits for your new device? ~Peter

AP1956

The ones removed was for the iPhone we traded in but we upgraded to the iPhone 16 pro

AP1956

I was told and have paperwork that I would get the promotional credit on the new phones also

Verizon_Support

I appreciate you clarifying those details, AP1956. If the promotional credits you were reciving were for the previous phones, they are tied to those device agreements. When you upgrade and return those devices and the agreements are closed, then the promotions tied to them would also end. I know we had some promotions for the iPhone 16 as well. What promotion you were expecting to receive with the new devices?

-Joseph

AP1956

The 1,000 per phone upgrade. I will be receiving the new phones tomorrow and will activate them

AP1956

On my paper work it reads device promotional credit removed-23.05 for one phone and promotional credit -23.05 for the other. I would have a small balance on each phone.

Livid2

I am experiencing the same. problem but with a Samsung.

AP1956

This person did not help me, I have a iPhone 14 Pro Max owing less than 50% that I was sent an offer to upgrade my phone using a promotional offer. This person told me I would not get the promo credit for new phone and I would get nothing but the balance forgiveness for the old phone. So why would I do an upgrade? I have all my paperwork that shows that I should get the promo credit and the balance of the old phones would be waved . I will try one more time by phone and if that doesn’t work I’ll keep my old phones and change carriers. Good luck to anyone else that has this problem.

Verizon_Support

We would be happy to check your account to make sure you're receiving any promotions you qualify for. Please be on the lookout for a DM to keep your information secure.

-Melissa

Verizon_Support

We are here for you. Please reach out for assistance.

~Geo

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