I am currently on the phone with Verizon for the umpteenth time. I have had nothing but problems and have attempted to return my items several times. The first time, the store would not take my internet box, saying I had to receive an email with a code and bring to UPS myself. Never received the first email or the second. Then I was told in store that it can take two weeks to receive. Called Verizon a week before my 30 day return window would close and I was told I’d get the return kit by mail in time. Today is 30 days and I still haven’t gotten it. When I went in two weeks ago to return everything they promised me a lot and told me they don’t have the phone I traded in. This is the last day and what I’m asking the rep is to note these issues, find my original phone, and since it will probably take time, extend my return date for everything until my phone is returned to the store. I’m on rep number two and they can’t do anything or even transfer me to a manager!! I’ve been on with them for two hours!!! Suing the store and Verizon and submitting complaints to the BBB and FTC.
