SOS mode

Gingerlynne
Newbie

My phone is stuck in SOS mode, so I cannot contact Verizon to help me. What can I do about this?

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3 Replies
vzw_customer_support
Customer Service Rep

Having a device stuck in SOS mode would be a concern for me as well, Ginerlynne. We're sorry that you're having trouble in reaching us for help with this issue. The great news is that we can help right here. We'd like to start by gathering some information. When did this issue first start happening? What, if anything, changed before this issue started? Can you share the nearest cross streets and city where this is happening?

-Joseph

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Jeanineemartin

My husband has been having this for several days all over the state of Georgia. In Atlanta gainesville buford at our home 

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vzw_customer_support
Customer Service Rep

Hello, Jeanineemartin, I'm sorry to hear your husband is having an issue with seeing the SOS indicator on his phone. Is this still happening? If so, what model phone is he currently using?

-Lauren

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